Fraud Protection Analyst

First Horizon Corp.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

First Horizon Corp. is seeking a Fraud Analyst to support the Director of Fraud Prevention in reviewing and authenticating outsorted payments, ensuring deadlines are met and customer expectations are balanced with risk controls.

The role requires strong analytical thinking, attention to detail and the ability to communicate findings across teams, with responsibilities to improve processes and contribute to the integrity of the payments ecosystem in an on-site, two-location environment (Memphis

Qualifications

• Bachelor degree required.
• Minimum of two years in fraud industry preferred.
• Willingness to travel domestically.
• On-site location in Memphis, TN or Charlotte, NC.

Responsibilities

• Decide on outsorted exception payments before processing deadlines.
• Identify opportunities for process improvement.
• Balance customer satisfaction with fraud risk.
• Learn new fraud attack vectors and adapt.
• Understand end-to-end flow within Fraud Protection Services.
• Maintain KPIs for payment rails.
• Evaluate risk factors for transactions.
• Perform other duties as required.

Skills

Fraud analysis

Payments knowledge

Analytical thinking

Communication

Attention to detail

Risk assessment

Education

Bachelor Degree

Tools

Fraud software

Job description

No Sponsorship will be provided for this role.

Location:On Site in Memphis, TN or Charlotte, NC

Weekly Schedule: Monday- Friday, 9am-6pm

SUMMARY

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The primary role of this position is supporting the Director of Fraud Prevention ensuring the organization’s goals and objectives are achieved. As a result of the bank’s sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Analyst must investigate outsorted items and follow required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud loss is a critical success factor of this role. Providing feedback to the Fraud Protection Services team on changing trends and effectiveness of the process given the changing attack vectors of the fraudsters requires an end-to-end understanding of the payments process. The Fraud Analyst will work with their leader to enhance automation to improve the experience for both employees and customers. This individual must demonstrate strong analytical, critical thinking, change management, and interpersonal skills to work with the Fraud Protection Services team while also possessing technical acumen and the ability to communicate across the organization.

Essential Duties and Responsibilities:

• Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
• Constantly evaluates opportunities for process improvement.
• Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
• Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
• Ability to adjust as needed to maintain KPIs for various payment rails.
• Evaluates risk factors when making critical transaction decisions.
• Performs other duties as required.

Education and/or Work Experience Requirements:

• Bachelor Degree required
• Minimum of two years of fraud industry experience preferred.
• Must be able to travel domestically as required, etc.