Fraud Recovery Specialist II — Research-Driven Support

MSCCN; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for clients, handling inbound calls and providing exceptional service for financial products in a fast-paced call center.

The role emphasizes research-heavy support (80%) with high customer service standards, requiring empathy, strong communication, and the ability to navigate multiple computer systems. Evening/weekend trainings may apply.

Qualifications

• Clear communication and active listening with customers
• Ability to manage complex interactions with empathy and good judgment
• Proficiency with multiple computer systems and data entry
• Experience in fast-paced, service-oriented environments

Responsibilities

• Primarily off the phones role that requires 80% research and 20% phones, delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Empathy

Multitasking

Decision making

Information gathering

Computer literacy

Customer support

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for clients, handling inbound calls and providing exceptional service for financial products in a fast-paced call center.

The role emphasizes research-heavy support (80%) with high customer service standards, requiring empathy, strong communication, and the ability to navigate multiple computer systems. Evening/weekend trainings may apply.