Fraud Prevention Specialist

Eneba Games; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock Options program

Performance-based bonuses

Learning budget

Volunteer time off

Paid time off

Job summary

Eneba is seeking a Fraud Specialist to monitor marketplace activity, investigate suspicious transactions, and support fraud prevention across products. You will analyze data, review tickets, and collaborate with analysts to resolve cases while improving detection workflows.

Ideal candidates have experience in fraud prevention or risk operations, strong attention to detail, and solid English communication skills.

Qualifications

• Some experience in fraud prevention, risk operations, customer support, payment operations, or a similar analytical or operational role.
• Strong attention to detail and the ability to identify unusual patterns or inconsistencies.
• Basic analytical skills and confidence working with data, spreadsheets, or reporting tools.
• Good problem-solving skills and the ability to make informed decisions based on available information.
• Ability to follow established procedures, manage daily tasks, and escalating issues when needed.
• A proactive attitude, willingness to learn, and curiosity about fraud prevention and online marketplaces.
• Good communication and teamwork skills, with the ability to collaborate across different teams.
• Good command of English, both written and spoken.

Responsibilities

• Monitor marketplace transactions and user activity to identify suspicious behavior and potential fraud.
• Review and process daily fraud-related tickets, including account unban requests, held transactions, and Know Your Customer (KYC) verification cases.
• Investigate suspicious transactions and account activity, following established procedures and escalating complex cases when necessary.
• Analyze transaction data and user behavior to identify unusual patterns and potential fraud risks.
• Use existing fraud monitoring tools, dashboards, and alerts to support daily fraud prevention activities.
• Document investigation findings and maintain accurate records of fraud-related cases and decisions.
• Collaborate with Fraud Analysts and other internal teams to resolve cases and improve fraud prevention processes.
• Share observations and suggest improvements to existing fraud detection workflows and procedures.

Skills

Fraud prevention

Risk operations

Customer support

Payment operations

Analytical mindset

Attention to detail

Data-driven decision making

Communication skills

Tools

Spreadsheets

Reporting tools

Job description

Eneba is seeking a Fraud Specialist to monitor marketplace activity, investigate suspicious transactions, and support fraud prevention across products. You will analyze data, review tickets, and collaborate with analysts to resolve cases while improving detection workflows.

Ideal candidates have experience in fraud prevention or risk operations, strong attention to detail, and solid English communication skills.