Fraud Prevention Specialist

Bank-First; Manitowoc (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Bank First is seeking a Fraud Prevention Specialist in Wisconsin to identify and investigate suspicious activity, protect customers, and support frontline teams. You will analyze alerts, handle disputes, and help reduce losses with empathy and precision.

The role requires collaboration across departments, strong communication, and adherence to bank policies while staying current with industry trends in fraud prevention.

Qualifications

• Bachelor’s degree or equivalent experience.

Responsibilities

• Identify and investigate customer issues to mitigate losses.

Skills

Fraud knowledge

Customer service

Communication

Time management

Multitasking

Education

Bachelor's degree

Tools

Verafin

MOX

Allied

Job description

Why Work at Bank FirstAt Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.Why You’ll Love Working HereImagine a workplace where:Your career growth is supported through training, mentoring, and advancement opportunitiesFlexibility allows you to balance work and life without compromiseYour contributions directly impact guests and communities you care aboutYou’re part of a culture built on respect, collaboration, and empowermentAt Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.About the Role: Fraud Prevention SpecialistThe Fraud Prevention Specialist is responsible for protecting the Bank and its customers from financial loss by identifying, investigating, and resolving fraudulent activity and suspicious transactions. This position conducts investigations related to card and ACH disputes, check fraud, identity theft, account takeover, and other suspicious account or digital banking activity, while providing exceptional customer service with professionalism, empathy, and clear communication. The Fraud Prevention Specialist analyzes fraud alerts and reports, researches and validates transactions, processes fraud claims in accordance with Bank policies and regulatory requirements, and escalates complex cases when appropriate. The role serves as a key resource for frontline teams by providing fraud-related guidance, maintaining ongoing communication regarding case status, supporting training efforts, monitoring fraud mailboxes and call queues, and assisting with special projects and process improvements designed to reduce fraud risk and recover losses. This position requires strong analytical, investigative, and problem-solving skills, thorough documentation practices, and a commitment to staying informed on emerging fraud trends, prevention strategies, and industry best practices while supporting the Bank’s mission, policies, and standards of conduct.Key ResponsibilitiesIdentifies and investigates customer related issues to mitigate financial losses to the bank.Provides high level of professional and courteous service using empathy when needed, while conducting account investigations.Handles customer calls and situations that pertain to Card/ACH disputes, check fraud, identity theft, and other suspicious accounts or digital banking activity.Takes ownership of the customer issue and maintains professional communication loop with frontline teams on the progress and status of the situation.Explains complicated topics in a clear and concise manner.Processes disputes and fraud claims in accordance with FNBT bank policies and guidelines.Analyzes and identifies potential fraudulent situations and suspicious activity through the monitoring of Verafin alerts, fraud prevention reporting, and other bank-end systems (MOX,Allied); escalate cases when applicable to management for further investigation.Conducts follow up research to validate transactions, gather additional details or documentation.Utilizes regulatory guidelines, logic and deductive reasoning during dispute, fraud, and account investigation calls to better understand and diagnose the situation.Pursues education and resources on fraud trends, mitigation efforts, and other industry information.Aids and support to frontline teams on fraud-related situations.Monitors and maintains fraud team mailbox and call group.Assists training Fraud Prevention Specialist IAssists with fraud special project work as neededAssists in creating process improvements to prevent high risk fraudulent activities and to recover any losses incurred.Clearly documents situations utilizing appropriate tools and tracking mechanisms.Understand and comply with Bank mission, organizational structure, employee handbook, bank security, policies and procedures, standards of conduct and incentive program.Other duties as needed and assigned.What We’re Looking ForBachelor’s degree required and/or equivalent experienceMinimum 1-2 years of banking or other fraud related experienceKnowledge of fraud, loss mitigation, and other program related compliance preferredStrong interpersonal skills with the ability to communicate with all levels of the organizationDemonstrated time management skills, professional presentation, organizational skills and timely follow upMust have the ability to handle multiple tasks and work well under pressureKnowledge of applicable technology and systemsGood understanding of applicable regulations and laws (NACHA, Regulation CC, Regulation E, Uniform Commercial Code, etc.) and strong ability to use logic and deductive reasoning through information gatheringWritten communication must be clear and concise with minimal errors and revisionsVerbal communication must be professional and effectiveCustomer focused and ability to deliver professional and empathetic customer serviceTakes initiative and ownership of suspicious or fraudulent situations from start to finishKeeps an open mind and remains flexibleInquisitive natureAbout Bank FirstHeadquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.Our Culture & VisionWe foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.Our ValuesRelationship Based | Community Focused | Innovative Solutions | Value DrivenJoin Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.