Fraud Prevention Representative

Menard, Inc Career Center; Eau Claire (WI); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Profit sharing / 401k

Paid vacations and holidays

Collaborative work environment

Team member discount

On-Campus coffee shop / Cafeteria with

Live music

Job summary

Menards seeks an E-commerce Fraud Prevention Representative responsible for evaluating orders for potential fraud on Menards.com and integrated systems. You will review flagged orders, determine legitimacy, and coordinate with Security, Merchandising, and Operations to prevent fraud online and in stores.

The role requires independent analysis, timely approvals of legitimate orders, and clear communication with teams to reduce false positives and chargebacks.

Qualifications

• Experience reviewing orders for potentially fraudulent activity.
• Ability to determine if transactions are legitimate and should be processed.
• Strong communication when responding to fraud-related inquiries.

Responsibilities

• Review orders flagged for potential fraud in our systems.
• Assess flagged accounts to mitigate risks.
• Decide if a transaction is legitimate or fraudulent and take appropriate action (cancel/refund/stop shipment).
• Approve legitimate orders promptly to avoid shipping delays.
• Flag fraudulent orders for further review with order metrics.
• Coordinate with Security, Merchandising and Operations teams to prevent online and in-store fraud.
• Report fraud trends weekly to the E-Commerce Fraud Prevention Team Lead.
• Maintain a low false-positive rate and manage chargebacks.
• Utilize Menards-provided programs, third-party software and external websites.
• Work independently and escalate when needed; respond to fraud inquiries by email/phone.
• Potential to train Guest Service Representatives on fraud awareness.
• Perform other duties as assigned by E-Commerce leadership.

Skills

Fraud review

Risk mitigation

Independent work

Communication skills

Tools

Fraud detection software

Job description

Why work for Menards?

• Profit Sharing & 401k, paid vacations and holidays
• Highly collaborative work environment
• On-Campus coffee shop/Cafeteria with Live music!
• Team member discount

POSITION SUMMARY

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

PRIMARY RESPONSIBILITIES

• Performs fraud review for any orders that are designated for review within our systems.
• Review of flagged accounts using resources to mitigate risks.
• Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
• Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
• Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
• Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
• Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead.
• Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders.
• Utilize Menards provided programs, third party software and external websites.
• Need to be able to work independently to resolve minor issues and know when to elevate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
• Respond to fraud related issues including emails and telephone calls.
• Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
• Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead.