Fraud Prevention & Platform Integrity Ops Coordinator

fetch; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Fetch is building the world’s most rewarding shopping experience while protecting platform integrity. The Platform Integrity Operations Coordinator will document and improve workflows, write guidance, and coordinate changes across teams to prevent fraud and scale reviews.

You will leverage data, QA findings, and feedback to drive continuous improvement, manage multiple workstreams, and support training and rollout activities across the US.

Qualifications

• 1+ years of experience in operations, process management, fraud or risk operations, trust and safety, support operations, or a related field.
• Experience building, improving, or managing operational workflows and processes in a fast-paced environment.
• Strong written communication skills, with the ability to create clear SOPs, process documentation, decision guidance, and stakeholder updates.
• Strong analytical and problem-solving skills, with the ability to identify process gaps, assess root causes, and recommend practical improvements.
• Strong attention to detail and organizational skills, with the ability to manage multiple workstreams and keep documentation accurate and current.
• Experience working cross-functionally and communicating process changes to teams with different roles and levels of technical knowledge.
• Self-starter with a proactive mindset, able to take initiative, work independently, and drive projects forward with minimal direction.

Responsibilities

• Develop, document, and maintain PI operations processes, SOPs, decision guidance, and workflows for reviewing suspicious activity across user accounts, receipts, and other fraud vectors.
• Write clear, concise operational documentation that translates complex processes into guidance that frontline teams and cross-functional partners can easily understand and apply.
• Evaluate existing workflows to identify gaps, inefficiencies, inconsistencies, and opportunities for process, tooling, or automation improvements.
• Use operational data, case trends, QA findings, and team feedback to recommend and implement process improvements.
• Coordinate operational changes from planning through rollout, including stakeholder alignment, documentation updates, communications, training readiness, and post-launch follow-up.
• Partner with PI Operations leaders, Training, QA, Product, Engineering, Data, Support, and other teams to resolve workflow issues, improve tooling, and ensure consistent execution.
• Monitor key fraud operations metrics and surface trends, risks, or process issues that may require further investigation or action.
• Support retrospectives, audits, and process reviews to evaluate whether operational changes are working as intended and identify follow-up improvements.

Skills

Strong written communication

Operational workflows

Cross-functional collaboration

Analytical problem-solving

Organizational skills

Proactive mindset

Tools

Zendesk

Looker

Grafana

Google Workspace

Job description

Fetch is building the world’s most rewarding shopping experience while protecting platform integrity. The Platform Integrity Operations Coordinator will document and improve workflows, write guidance, and coordinate changes across teams to prevent fraud and scale reviews.

You will leverage data, QA findings, and feedback to drive continuous improvement, manage multiple workstreams, and support training and rollout activities across the US.