Head of Trust & Safety Detection & Intelligence

Fetch; Northern (KY); Hybrid; USD 176,000 - 207,000; Full time

Job summary

Fetch is building the world’s most rewarding shopping experience while protecting the integrity of our ecosystem. We seek a Director of Trust & Safety Detection & Intelligence to lead strategy, operating model, and execution for our core fraud detection and threat intelligence function.

You will partner with senior leaders across Product, Engineering, Data Science, Operations, Legal, Policy, and GTM to translate intelligence into durable product, policy, and enforcement improvements, ensuring

Qualifications

• 10+ years of experience in fraud detection, investigations, threat intelligence, trust & safety, risk operations, cybersecurity, or a related field, including leadership of complex programs with measurable business impact.
• 5+ years of people leadership experience managing senior analysts, investigators, technical ICs, or operational teams and developing high-performing leaders.
• Proven experience building or scaling detection and intelligence operating models, workflows, quality standards, reporting systems, and performance metrics.
• Strong analytical and technical fluency with large datasets, dashboards, SQL or SQL-like querying, case management and detection systems, and analytical tooling, including designing, writing, testing, tuning, and evaluating fraud rules or other detection logic.
• Track record of partnering across Product, Engineering, Data Science, Operations, Legal, Policy, and business teams to deliver scalable anti-abuse or risk mitigation solutions.
• Strong executive communication and judgment, with the ability to define ambiguous problems, align stakeholders, explain risk tradeoffs, and recommend clear action.

Responsibilities

• Lead the Trust & Safety Detection & Intelligence function, setting strategy, priorities, operating rhythms, success metrics, resource plans, and quality standards.
• Build scalable systems to identify, assess, and respond to fraud, abuse, coordinated activity, policy evasion, incentive manipulation, account abuse, and emerging threats.
• Own the detection rules layer and the binding fraud determination, setting and prioritizing detection and ML requirements and deciding whether observed behavior constitutes fraud or abuse.
• Connect detection and intelligence priorities to business outcomes, including rewards economics, revenue integrity, partner trust, user trust, enforcement quality, and the safe scalability of Fetch's platform.
• Drive the development and continuous improvement of detection logic, dashboards, analytical methods, automation, and analyst workflows to improve coverage, precision, and speed, applying machine learning and automation to signal discovery, triage, detection quality, and analyst productivity where it measurably improves outcomes and validating accuracy before any enforcement is automated.
• Oversee complex investigations and intelligence programs that produce actionable findings and executive-ready risk assessments, and partner across Product, Engineering, Data Science, Operations, Legal, Policy, Product Risk, and Partner Integrity to translate them into durable product, policy, operational, and enforcement improvements.
• Establish performance measures for detection quality, investigation outcomes, enforcement impact, detection lag, operational health, and residual risk, and develop senior analysts, investigators, and future leaders against high standards for rigor, documentation, decision-making, and escalation.
• Partner across Product, Engineering, Data Science, Operations, Legal, Policy, Product Risk, and Partner Integrity to translate intelligence into durable product, policy, operational, and enforcement improvements.
• Develop senior analysts, investigators, and future leaders while establishing high standards for investigative rigor, documentation, decision-making, escalation, and stakeholder communication.

Skills

Fraud detection

Investigations

Threat intelligence

Leadership

Data analysis

SQL

Detection systems

Machine learning

Stakeholder communication

Cross-functional collaboration

Tools

SQL-like querying

Detection systems

Job description

Fetch is building the world’s most rewarding shopping experience while protecting the integrity of our ecosystem. We seek a Director of Trust & Safety Detection & Intelligence to lead strategy, operating model, and execution for our core fraud detection and threat intelligence function.

You will partner with senior leaders across Product, Engineering, Data Science, Operations, Legal, Policy, and GTM to translate intelligence into durable product, policy, and enforcement improvements, ensuring