Platform Integrity Operations Coordinator

Fetch; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Fetch is seeking a Platform Integrity Operations Coordinator to strengthen the operational foundation for detecting and responding to fraud at scale. You will develop SOPs, guidance, and workflows, identify gaps, and coordinate changes across teams to improve consistency and efficiency.

The role requires strong organizational skills, clear written communication, and the ability to translate complex processes into practical workflows.

Qualifications

• Strong operations experience and ability to create practical workflows.
• Excellent written communication to translate complex processes.
• Ability to coordinate across cross-functional teams.

Responsibilities

• Develop, document, and maintain PI operations processes, SOPs, decision guidance, and workflows for reviewing suspicious activity across user accounts, receipts, and other fraud vectors.
• Write clear, concise operational documentation that translates complex processes into guidance that frontline teams and cross-functional partners can easily understand and apply.
• Evaluate existing workflows to identify gaps, inefficiencies, inconsistencies, and opportunities for process, tooling, or automation improvements.
• Use operational data, case trends, QA findings, and team feedback to recommend and implement process improvements.
• Coordinate operational changes from planning through rollout, including stakeholder alignment, documentation updates, communications, training readiness, and post-launch follow-up.
• Partner with PI Operations leaders, Training, QA, Product, Engineering, Data, Support, and other teams to resolve workflow issues, improve tooling, and ensure consistent execution.
• Monitor key fraud operations metrics and surface trends, risks, or process issues that may require further investigation or action.
• Support retrospectives, audits, and process

Job description

About the Role

Fetch is building the world's most rewarding shopping experience, helping millions of consumers turn everyday purchases into value. As our platform grows, protecting the integrity of our ecosystem is critical to maintaining trust with users, partners, and the business.

The Platform Integrity team is responsible for identifying, preventing, and responding to fraud, abuse, and other forms of misuse across Fetch's platform. This work requires strong operational processes, clear policies and guidance, consistent enforcement, and close collaboration across Detection & Intelligence, Operations, Product Risk, Partner Trust, Product, Engineering, Data Science, Legal, Support, and Business teams.

As the Platform Integrity Operations Coordinator, you will help strengthen the operational foundation that enables Platform Integrity teams to detect, assess, and respond to fraud consistently and at scale. You will develop and maintain clear SOPs and decision guidance, identify workflow gaps and inefficiencies, coordinate operational changes, and partner across teams to improve the quality, consistency, and scalability of fraud review.

This role is ideal for someone with strong operations experience who is highly organized, writes clearly, and can turn complex or ambiguous processes into practical workflows that others can follow. You should be comfortable managing multiple workstreams, working cross-functionally, and using operational data and feedback to drive continuous improvement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities

• Develop, document, and maintain PI operations processes, SOPs, decision guidance, and workflows for reviewing suspicious activity across user accounts, receipts, and other fraud vectors.
• Write clear, concise operational documentation that translates complex processes into guidance that frontline teams and cross-functional partners can easily understand and apply.
• Evaluate existing workflows to identify gaps, inefficiencies, inconsistencies, and opportunities for process, tooling, or automation improvements.
• Use operational data, case trends, QA findings, and team feedback to recommend and implement process improvements.
• Coordinate operational changes from planning through rollout, including stakeholder alignment, documentation updates, communications, training readiness, and post-launch follow-up.
• Partner with PI Operations leaders, Training, QA, Product, Engineering, Data, Support, and other teams to resolve workflow issues, improve tooling, and ensure consistent execution.
• Monitor key fraud operations metrics and surface trends, risks, or process issues that may require further investigation or action.
• Support retrospectives, audits, and process