Fraud Prevention & Order Verification Specialist

Shabbyfabrics; Post Falls (ID); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

401(k) company match

Major Medical, Dental, Vision, Life

Paid time off

Employee discount

Referral program

Employee Assistance Program

Overtime opportunities available

Job summary

Shabby Fabrics in Post Falls, Idaho, is seeking an Order Review Specialist to evaluate orders flagged by fraud detection and determine their legitimacy before processing.

The role requires exceptional judgment, investigative skills, and the ability to speak with customers by phone to verify purchases. This is a full-time, on-site position with a background check required and opportunities to help improve fraud prevention processes over time.

Qualifications

• Exceptional attention to detail.
• Strong critical thinking and problem-solving skills.
• Excellent judgment and the ability to make confident decisions.
• Outstanding verbal communication and customer service skills.
• Comfortable speaking with customers by phone.
• High level of integrity and professionalism.
• Ability to remain calm and objective in difficult situations.
• Strong organizational skills with the ability to manage multiple cases.
• Proficiency with computers and learning new software quickly.

Responsibilities

• Review orders flagged by fraud detection software.
• Investigate suspicious orders using internal systems and data.
• Contact customers by phone to verify purchases and account info.
• Assess situations with sound judgment and critical thinking.
• Approve, hold, or escalate orders based on findings.
• Document verification steps and decisions accurately.
• Collaborate with Customer Service and Accounting to resolve issues.
• Identify fraud trends and report suspicious activity.

Skills

Attention to detail

Critical thinking

Judgment

Verbal communication

Phone communication

Integrity

Organization

Tech-savvy

Fraud prevention

Job description

Shabby Fabrics in Post Falls, Idaho, is seeking an Order Review Specialist to evaluate orders flagged by fraud detection and determine their legitimacy before processing.

The role requires exceptional judgment, investigative skills, and the ability to speak with customers by phone to verify purchases. This is a full-time, on-site position with a background check required and opportunities to help improve fraud prevention processes over time.