Fraud Operations Analyst

Mountain America Credit Union; Sandy (UT); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Mountain America Credit Union in Sandy, UT is seeking a Fraud Analyst to help detect and resolve suspicious activity across transactions. The role emphasizes accuracy, empathy for members, and collaboration with internal teams across fraud operations.

You will monitor alerts, restrict accounts when needed, educate members on fraud prevention, and contribute to incident reporting. Hybrid work model at Mountain America Center, Sandy.

Qualifications

• High School diploma or equivalent plus 2 years fraud experience, or 3 years in banking.
• Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or related field may qualify.
• Experience with fraud case management systems and security tools.

Responsibilities

• Monitor and analyze alerts using fraud detection platforms to identify suspicious activity across all types of transactions.
• Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected.
• Thoroughly review affected accounts and adjust restrictions as needed based on alert activity.
• Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing guidance and resolution support.
• Educate members on evolving fraud tactics, digital hygiene, and account protection best practices.
• Respond to inbound calls from branches, service teams, and members with clear, empathetic support.
• Maintain accurate records of fraud-related activities and outcomes for reporting and compliance.
• Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance.

Skills

Fraud detection

Risk analysis

Customer service

Communication

Microsoft Excel

Data analytics

Education

High School diploma or equivalent

2+ years fraud experience OR 3+ years banking

Bachelor's degree in Cybersecurity or related field

Tools

Fraud case management systems

Windows OS

Secure communication protocols

Job description

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Support the early detection and resolution of suspicious activity across multiple transaction types to protect members from fraud and financial loss. This foundational role identifies suspicious activity using fraud detection systems, secures accounts and responds to fraud-related inquiries. Analysts work in a fast-paced environment, collaborating with internal teams and escalating cases as needed. The role emphasizes accuracy, member empathy, and a strong commitment to fraud prevention, while building the skills necessary for future advancement in fraud operations.

Job Description

LOCATION:

Hybrid
Mountain America Center
9800 South Monroe Street
Sandy, UT 84070

SCHEDULE:

10:30-7:30 M-F with rotating Saturdays.

To be effective, an individual must be able to perform each job duty successfully.

• Monitor and analyze alerts using multiple fraud detection platforms to identify suspicious activity across all types of transactions.
• Take immediate action to restrict accounts, block transactions, and initiate member contact when fraud is suspected.
• Thoroughly review affected accounts and adjust restrictions as needed based on review of alert activity.
• Serve as a subject matter expert for fraud-related inquiries from branches, service teams, and members, providing clear guidance and resolution support.
• Educate members on evolving fraud tactics, digital hygiene, and account protection best practices.
• Respond to inbound calls from branches, service teams, and members, providing clear and empathetic support for fraud-related concerns.
• Troubleshoot issues related to blocked transactions caused by fraud rules and ensure timely resolution.
• Maintain accurate and detailed records of fraud-related activities, including alert outcomes and member interactions.
• Assist in preparing reports on fraud incidents and resolution outcomes for internal tracking and compliance.
• Collaborate with Fraud Data Analysts to communicate findings, trends, and anomalies in card fraud activity.
• Share insights and feedback to improve fraud detection strategies and alert system performance.
• Comply with all applicable regulations, including the Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, and others relevant to fraud operations.
• Participate in team huddles, training sessions, and continuous learning opportunities to stay informed on emerging fraud tactics.
• Uphold Mountain America's mission, vision, and values by delivering responsive, member-focused fraud support and resolution.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience and Education

High School diploma or equivalent plus a minimum 2 years of fraud experience, OR 3 years of experience in banking, financial services, or a related industry is required.

Candidates without direct professional fraud or financial services experience may qualify with a Bachelor's degree in Cybersecurity, Information Systems, Computer Science, Data Analytics, Finance, or a related technical field along with relevant projects, internships, or certifications.

Licenses/Certifications

Relevant technical certifications or academic achievements in areas such as cybersecurity, data analytics, or fraud prevention are desired.

Computer/Office Equipment Skills

Proficient in Windows OS, internet browsers, email platforms, and intermediate-level Microsoft Word and Excel.

Familiarity with fraud case management systems and secure communication protocols.

Understanding of internet security and digital identity verification tools.

Managerial Responsibility

No supervisory responsibilities.

Language Skills

Ability to read and interpret procedures, alerts, and fraud indicators.

Strong verbal and written communication skills for member interaction and documentation.

Ability to present findings and recommendations clearly to internal teams.

Other Skills and Abilities

Demonstrated expertise in fraud detection, risk assessment, or analytics, gained through professional experience or hands-on involvement with industry-standard platforms and tools.

Proficiency in banking and financial services processes, with a solid understanding of industry regulations, compliance requirements, and operational workflows.

Technical skills in cybersecurity, information systems, computer science, data analytics, or finance, with the ability to analyze