Fraud Operation Lead Analyst - Vice President

Citi; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Life, disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a Fraud Operations Lead Analyst in Jacksonville, FL. This senior role drives fraud policy development and leads projects within the fraud loss portfolio, balancing risk with customer impact.

The incumbent oversees detection strategies, coaches staff, and ensures compliant decision-making, with strong emphasis on risk management and operational objectives within Citi's global framework.

Qualifications

• 6-10 years of experience in a related role.
• Senior level experience in a similar position preferred.
• Expert in the subject of at least one area of the function.
• Clear and concise written and verbal communication.
• Unbiased in a diverse working environment.

Responsibilities

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio.
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies.
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions.
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions.
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals.
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric.
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies.
• Assess risk in business decisions with emphasis on the firm’s reputation and safeguarding Citi.

Skills

6-10 years experience

Senior level

Subject matter expert

Clear communication

Diversity & bias awareness

Education

Bachelor’s degree

Master’s degree preferred

Job description

The Fraud Operations Lead Analyst is a senior level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Lead Fraud Management projects, and manage a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies
• Manage fraud losses, advise or coach new or lower level personnel, and ensure analysts make appropriate decisions
• Identify fraud detection issues at the strategy and portfolio level and provide analytical/modeling solutions
• Participate in the execution of change management initiatives and monitor the execution of operational objectives and goals
• Manage authorization detection strategies to mitigate fraud losses and ensure actions balance risk/reward and are customer centric
• Prioritize and plan detection projects in conjunction with fraud management policies and strategies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience in a related role
• Senior level experience in a similar position preferred
• Expert in the subject of at least one area of the function
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Oct 12, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster._