Fraud Operations Specialist: Remote After Training

Citigroup Inc.; San Antonio (TX); Hybrid; USD 41,600 - 53,600; Full time

Benefits offered by this job

Health coverage starting Day 1

401(k) match

Tuition reimbursement

Paid time off

Mental health resources

Job summary

Citi is seeking an entry-level Fraud Specialist in San Antonio, TX to protect clients and minimize financial risk through early detection of fraudulent activity on credit card accounts. You will investigate account activity, verify transactions, and provide high-quality service.

This full-time role includes training on site with potential to participate in Home Office Program after successful completion, and a comprehensive benefits package.

Qualifications

• 1–3 years of experience in a customer-facing, or service-oriented role, with a demonstrated ability to effectively handle and resolve client inquiries.
• High attention to detail with the ability to interpret data, identify discrepancies, and organize information clearly.
• Clear and concise written and verbal communication skills, with the ability to convey information accurately to clients and colleagues.
• Proficient in Microsoft Office and Windows operating systems, with excellent data entry skills.
• Excels in a fast-paced environment while maintaining accuracy and attention to detail.
• High School diploma or equivalent.

Responsibilities

• Investigate potential fraud activity on existing credit card accounts, identify suspicious patterns and take appropriate action to protect clients.
• Address clients concern by verifying recent charges and account activity, collecting key information to evaluate and confirm potential fraudulent transactions. Address service‑related requests and concerns with accuracy and professionalism across all inbound and outbound client interactions.
• Determine and apply the appropriate verification procedures when processing client information to ensure accuracy and compliance.
• Deliver solutions to client issues by drawing on all available resources, working with limited supervision to resolve calls efficiently.
• Assess risk in day‑to‑day decisions, upholding Citi's policies and ethical standards while escalating issues transparently when required.

Skills

Customer service

Attention to detail

Communication skills

MS Office

Data entry

Fast-paced environment

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Citi is seeking an entry-level Fraud Specialist in San Antonio, TX to protect clients and minimize financial risk through early detection of fraudulent activity on credit card accounts. You will investigate account activity, verify transactions, and provide high-quality service.

This full-time role includes training on site with potential to participate in Home Office Program after successful completion, and a comprehensive benefits package.