Fraud Analytics Specialist - Entry-Level, Remote Options

Citi; San Antonio (TX); Remote; USD 41,600 - 53,600; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Citi is seeking Fraud Specialists to protect clients and minimize financial risk by detecting fraudulent activity on credit card accounts. This entry-level role combines analytical thinking with client service as you investigate activity, verify transactions, and deliver high-quality support.

Training occurs on site at 100 Citibank Drive, San Antonio, TX, with a Home Office Program possible after training based on performance and conditions. Full-time benefits are included.

Qualifications

• 1–3 years of experience in a customer-facing or service-oriented role.
• High attention to detail with the ability to interpret data and organize information clearly.
• Clear and concise written and verbal communication skills.
• Proficient in Microsoft Office and Windows operating systems, with strong data entry skills.
• Thrives in a fast-paced environment while maintaining accuracy.

Responsibilities

• Investigate potential fraud activity on credit card accounts, identify suspicious patterns and take action to protect clients.
• Verify recent charges and account activity, collecting information to evaluate and confirm potential fraudulent transactions.
• Apply verification procedures to ensure accuracy and compliance when processing client information.
• Deliver solutions to client issues by using available resources with limited supervision.
• Assess risk in day-to-day decisions and escalate issues transparently when required.

Skills

Customer service

Attention to detail

Communication skills

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi is seeking Fraud Specialists to protect clients and minimize financial risk by detecting fraudulent activity on credit card accounts. This entry-level role combines analytical thinking with client service as you investigate activity, verify transactions, and deliver high-quality support.

Training occurs on site at 100 Citibank Drive, San Antonio, TX, with a Home Office Program possible after training based on performance and conditions. Full-time benefits are included.