Fraud Operations Specialist I

Affirm; Houston (TX); Remote; USD 71,000 - 91,000; Full time

Job summary

An innovative firm is seeking a Fraud Operations Specialist to join their dynamic team. This role involves monitoring and analyzing suspicious account activities to deter fraud, collaborating with various teams to share insights, and resolving complex fraud scenarios. The ideal candidate will have a strong background in fraud operations and compliance, along with excellent analytical skills. With a remote-first approach, this position offers flexibility and a supportive work environment. Join a company that values transparency in compensation and is committed to inclusive hiring practices.

Benefits

Health Coverage

Flexible Spending Wallets

Generous Vacation and Holiday Policies

Employee Stock Purchase Plan (ESPP)

Qualifications

• Experience in fraud operations, compliance, or chargebacks/disputes.
• Strong ability to detect and deter fraud and risk behaviors.

Responsibilities

• Review suspicious account activities and diagnose issues.
• Monitor accounts flagged for potential fraud risk.
• Collaborate with teams to share fraud trends.

Skills

Fraud Operations Experience

Analytical Skills

Problem-Solving Skills

Knowledge of Investigative Techniques

SQL or Programming Languages

Job description

Join to apply for the Fraud Operations Specialist I role at Affirm.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

The Fraud Operations Team is looking to fill a specialist position on the Compliance Investigations team. The ideal candidate will work on multiple case queues, take ownership of various responsibilities such as ad hoc reviews, sanctions and PEP alerts, and bank partner escalations. They should have a deep understanding of their specific work and case types, along with familiarity with the operations of other Ops teams. With minimal guidance, this person will prioritize tasks, resolve issues, and meet production and accuracy goals. They will also support teammates, handle vendor escalations, and manage more complex cases.

What You'll Do

• Regularly review suspicious account activities, diagnose issues, and identify links to deter fraud attacks
• Monitor and review accounts flagged for potential fraud risk, sanctions, and PEP reviews
• Collaborate with teams like Fraud Strategy & Analytics, Financial Crimes, and Merchant Risk to share fraud trends and insights on new fraud behaviors
• Independently resolve complex fraud scenarios using data and judgment
• Handle ad hoc tasks and small projects efficiently
• Support vendor teams with escalations

What We Look For

• Experience in fraud operations, compliance, or chargebacks/disputes within tech or fintech industries
• Strong ability to detect and deter fraud and risk behaviors
• Knowledge of investigative techniques and practices
• Excellent analytical and problem-solving skills
• Solid understanding of SQL or programming languages is a plus

Pay Grade

- E

Equity Grade

- 2

Note: New employees typically start at the beginning of the pay range. Affirm offers a transparent pay structure based on location, experience, and skills. Compensation includes base pay, equity rewards, stipends for health and tech expenses, and benefits such as medical, dental, and vision coverage.

USA base pay ranges: CA, WA, NY, NJ, CT: $80,000 - $100,000; other states: $71,000 - $91,000.

Visa sponsorship is not available for this position.

Work Environment & Benefits

Affirm is a remote-first company, allowing most roles to be performed remotely within the US. Some roles may require occasional office presence.

• Health coverage: Affirm covers premiums for employees and dependents
• Flexible Spending Wallets for various expenses
• Generous vacation and holiday policies
• Employee Stock Purchase Plan (ESPP)

Affirm is committed to an inclusive hiring process and provides accommodations for candidates with disabilities.

Note: For roles in Los Angeles or San Francisco, Affirm considers qualified applicants with arrest and conviction records.

By submitting your application, you agree to Affirm's privacy policy and consent to data processing.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Finance and Sales

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