Fraud Operations Lead — Scale & Investigations

Cardless; San Francisco (CA); On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Startup equity

100% health coverage

Catered lunches

$250/month commuter benefit

Flexible PTO

401k plan

Job summary

A leading fintech company located in San Francisco is seeking a Head of Fraud Operations. The successful candidate will lead the fraud operations team, managing both manual review operations and fraud investigations in a high-growth environment. Responsibilities include building a high-performance team culture, defining performance metrics, and partnering with cross-functional teams. Applicants should have substantial experience in fraud operations, strong management skills, and expertise in SQL. Competitive salary offered between $170,000 - $230,000 per year.

Qualifications

• 7-12 years of experience in fraud operations or related functions.
• 3+ years of people management experience.
• Strong background in fraud investigations.
• Experience in building operational SOPs and playbooks.

Responsibilities

• Lead the fraud operations team and enhance their skills.
• Oversee manual review operations and ensure quality.
• Direct fraud investigations and manage case workflows.
• Collaborate with cross-functional teams for operational alignment.

Skills

Fraud operations experience

People management

Manual review operations

Fraud investigations

SQL skills

Communication skills

Job description

A leading fintech company located in San Francisco is seeking a Head of Fraud Operations. The successful candidate will lead the fraud operations team, managing both manual review operations and fraud investigations in a high-growth environment. Responsibilities include building a high-performance team culture, defining performance metrics, and partnering with cross-functional teams. Applicants should have substantial experience in fraud operations, strong management skills, and expertise in SQL. Competitive salary offered between $170,000 - $230,000 per year.