Fraud Operations - Fraud Investigator III

Credit One Bank; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Credit One Bank in Las Vegas is seeking a Fraud Investigator III to resolve critical issues from multiple sources and protect cardholders and the organization from fraud.

You will leverage knowledge of account maintenance systems and external industry platforms to detect suspicious activity and ensure regulatory compliance.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal/written communication and organizational skills.
• Problem resolution/investigative abilities and detail oriented.
• Advanced in Microsoft Office (Word, PowerPoint, and Excel).

Responsibilities

• Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
• Perform a review of cases to fully identify, mitigate, and report potentially fraudulent activity.
• Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channels.
• Professionally communicate with internal departments and external banking industry contacts to provide support and guidance.
• Actively participate in discussions with cross leadership to review trends and actions for improvement.
• Demonstrate a thorough comprehension of all client-related products (both current and forthcoming).
• Process monetary and non-monetary adjustments when required.
• Compile and maintain comprehensive case files in an orderly fashion.
• Observe and ensure adherence to all the organization's policies and procedures as stated in policy and procedures.
• Suggest process improvements and strategies to reduce fraud.
• Write and conduct trainings that will increase productivity and enhance knowledge.
• Prepare presentations for WBR, MBRs, and the like.
• Perform other duties as assigned.

Skills

Customer service

Communication

Investigation

Leadership

Problem solving

Time management

Tools

Microsoft Office

Job description

Description

Position Summary

The Fraud Investigator III, reporting directly to the respective Supervisor/Manager, will resolve critical issues as they are presented from various sources as established within the department. The applicant must possess a working knowledge of account maintenance systems and relevant external industry systems such as Fraud, Recovery, Credit Bureaus, Regulatory Agencies, payment platforms, and online verification platforms. A working knowledge of credit card products/services with applicable regulations ensuring adherence is required.

Summary of Essential Job Functions

• Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
• Perform a review of cases to fully identify, mitigate, and report potentially fraudulent activity.
• Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channels.
• Professionally communicate with internal departments and external banking industry contacts to provide support and guidance.
• Actively participate in discussions with cross leadership to review trends and actions for improvement.
• Demonstrate a thorough comprehension of all client-related products (both current and forthcoming).
• Process monetary and non-monetary adjustments when required.
• Compile and maintain comprehensive case files in an orderly fashion.
• Observe and ensure adherence to all the organization's policies and procedures as stated in policy and procedures.
• Suggest process improvements and strategies to reduce fraud.
• Write and conduct trainings that will increase productivity and enhance knowledge.
• Prepare presentations for WBR, MBRs, and the like.
• Perform other duties as assigned.

Position Requirements

• 2+ years Customer Service experience
• Excellent verbal/written communication and organizational skills.
• Problem resolution/investigative abilities and detail oriented.
• Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems, and relevant external industry platforms.
• Self-starter with proven demonstrated leadership skills, the ability to provide direction to others, and superior time management skills essential.
• Advanced in Microsoft Office (Word, PowerPoint, and Excel).

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will).