Financial Crimes Specialist III

Credit One Bank; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Credit One Bank in Las Vegas seeks a Financial Crimes Specialist to resolve issues flagged by regulatory and banking agencies. You will work with account maintenance systems, credit bureau data, and external platforms to monitor and investigate potential fraud.

You will need strong communication, problem-solving, and teamwork skills. The role emphasizes adherence to regulations, attention to detail, and ability to handle escalated cases while maintaining customer service standards.

Qualifications

• 2+ years Customer Service experience.
• Excellent verbal/written communication and organizational skills.
• Problem resolution abilities with strong attention to detail.
• Comfort in Windows environment, account maintenance systems, and external platforms.
• Self-starter who can work independently and in a team with minimal supervision.
• Dependable with strong time management.
• Strong presentation skills for cross-leadership reviews.

Responsibilities

• Follow regulatory processes on card member accounts with high accuracy.
• Investigate unusual activity and provide insights for future state projects.
• Review cases for compliance and service quality.
• Perform root cause analysis and report results to lines of business.
• Escalate and resolve complaints through appropriate channels.
• Engage with management to discuss trends and improvements.
• Collaborate with internal and external contacts to share information.

Skills

Customer Service

Communication

Problem solving

Attention to detail

Time management

Tools

Credit Bureaus

Regulatory agencies

Payment platforms

Online verification platforms

Job description

Description

Position Summary

Credit One Bank is looking for a Financial Crimes Specialist, reporting directly to the respective Fraud Supervisor/Manager, who will resolve critical issues as they are presented by various legal, regulatory, and governmental agencies or identified within the Banks monitoring process.

The applicant must possess a working knowledge of account maintenance systems and relevant external industry systems including Credit Bureaus, regulatory agencies, payment platforms, and online verification platforms. A strong working knowledge of Credit Card products/services and applicable Regulations ensuring adherence is required.

Summary Of Essential Job Functions

• Follow highly Regulatory processes on Card Member accounts with a high level of accuracy.


• Utilize attention to detail for future state projects providing intellectual insight and feedback.


• Focus on processes and findings used to investigate and evaluate identified unusual activity.


• Review cases for compliance accuracy and service-oriented results worked by others.


• Perform root cause analysis and provide results to the various lines of business.


• Follow policies and procedures and use sound judgment in reviewing and responding through the appropriate channel.


• Communicate effectively; as multiple departments may be responsible for research, lines of communication must be maintained to bridge bifurcation.


• Collaborate with various levels of management to present proposed ideas and share feedback for improvement to agent performance and new product launch results.


• Communicate professionally with internal departments and external banking industry contacts.


• Participate actively in discussions with cross-leadership to review trends and actions for improvement.


• Manage escalated complaints while seeking amicable resolution.


• Dedicate yourself to become a Subject Matter Expert in all fraud matters involving/impacting the customer and business.


• Engage yourself in industry knowledge within and outside the Bank.


• Perform other duties as assigned.

Position Requirements

• 2+ years Customer Service experience.


• Excellent verbal/written communication and organizational skills.


• Possess problem resolution abilities and is detail-oriented.


• Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems, and relevant external industry platforms.


• Must be a self-starter with the ability to work independently and in a team setting with minimal supervision.


• Extremely dependable and superior time management skills.


• Presentation skills to cross leadership such as Report Out Board, Show-N-Tell, BPI/DMAIC

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.