Fraud Operations Director

Global Payments; Atlanta (GA); On-site; USD 128,000 - 214,000; Full time

Benefits offered by this job

Medical, dental and vision care

Paid time off

Retirement and investment options

Charitable gift matching

Worldwide days of service

Wellness Week – extra paid day off

Job summary

Global Payments is seeking a Fraud Operations Director to lead the Enterprise fraud team in Atlanta, driving data-driven detection and proactive risk management.

You’ll oversee analytics of transactions, reduce false positives, and partner with Ravelin Technologies to evolve the fraud model, all while mentoring a high-performing processing team and ensuring operational resilience.

This role offers visibility across stakeholders and a comprehensive benefits package.

Qualifications

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

Responsibilities

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model.
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data.
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

Skills

SQL

Python

R

Power BI

Leadership

Data analysis

Stakeholder comms

Big data handling

Processing operations

Education

Bachelor's degree or equivalent

Tools

SQL

Python

R

Power BI

Job description

• Location Atlanta, Georgia, United States

Make your mark at one of the biggest names in payments. We’re looking for a Fraud Operations Director to join our ever evolving Enterprise team and help shape the future of global commerce.

What you’ll own

• Oversee a team responsible for analysing and proactively identifying fraudulent transactions using data-driven techniques, statistical analysis, and predictive modelling.
• Continuously measure and improve merchant fraud portfolios performance through reducing false positives while maintaining high detection rates.
• Manage continuous development to dashboards and Power BI visuals to improve reporting processes both to internal and external stakeholders.
• Collaborate closely with technical partners at Ravelin Technologies to prioritize refinements and new features in the Ravelin fraud model to support evolving fraud prevention techniques
• Develop and execute tactical and strategic plans for fraud prevention innovation utilizing both historic authorization and fraud data
• Lead, develop, and mentor a high-performing processing team, including hiring, training, and performance management.
• Oversee disaster recovery, backup processes, and cost center budgets, ensuring operational resilience and financial accountability.

What you’ll bring

• Bachelor’s degree or equivalent combination of education, training, or work experience.
• Extensive knowledge of processing operations, administration, controls, and all processing phases.
• Experience leading teams, including coaching, mentoring, and performance management.
• Strong project management capabilities with the ability to manage budgets, timelines, and multiple priorities.
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders across all organizational levels.
• Proficiency in tools such as SQL, Python, R, Power BI.
• Extensive knowledge of big data handling and projects.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

$127,500 - $170,900 - $214,200

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location,

experience, and other job-related factors.

Apply By:

Please note that the deadline for applications is November 16th, 2026.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.

Reduct Age Statement:

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones.

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.