Data Analytics Manager

Global Payments; Cincinnati (OH); On-site; USD 110,000 - 160,000; Full time

Job summary

Global Payments is seeking a Manager, Data Analytics, Portfolio Analytics to join our Global SMB team and help shape the future of global commerce.

You will lead analytics professionals, set priorities and roadmaps, and partner with senior leaders to translate insights into measurable commercial outcomes.

This role requires deep experience with SQL, Python, segmentation and predictive modeling, plus a track record of driving cross‑selling, retention and revenue.

Qualifications

• Proven experience leading analytics teams and setting priorities.
• Strong analytics focus on customer value optimization and revenue growth.
• Experience partnering with senior stakeholders to translate insights into business outcomes.
• Deep knowledge of advanced analytics methods (SQL, Python, segmentation, predictive modeling).

Responsibilities

• Lead, develop and inspire a team of analytics professionals, setting clear priorities, building capabilities and creating a culture of collaboration, curiosity and accountability.
• Set the analytics strategy and roadmap for the existing customer portfolio, ensuring the team focuses on opportunities that increase customer value, product adoption, engagement, retention and revenue.
• Guide the team in developing customer segmentation, predictive models, test-and-learn programs and optimization strategies focused on cross-selling, retention, dormancy reactivation and attrition reduction.
• Serve as a senior analytics partner to business leaders, translating commercial challenges into analytical priorities and turning complex insights into clear strategies and recommendations.
• Oversee the quality, scalability and effectiveness of the team's analytical work, including the use of transactional and financial data, SQL- and Python-based analysis, automation and performance measurement.

Skills

Team leadership

Analytics strategy

SQL

Python

Stakeholder mgmt

Education

Stats/CS/Eng/Finance

Tools

Snowflake

APIs

Salesforce

Job description

* At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship.

Ready to take your career global?
Make your mark at one of the biggest names in payments. We're looking for a

Manager, Data Analytics, Portfolio Analytics to join our ever-evolving Global SMB team and help shape the future of global commerce.

What you'll own

• Lead, develop and inspire a team of analytics professionals, setting clear priorities, building capabilities and creating a culture of collaboration, curiosity and accountability.
• Set the analytics strategy and roadmap for the existing customer portfolio, ensuring the team focuses on opportunities that increase customer value, product adoption, engagement, retention and revenue.
• Guide the team in developing customer segmentation, predictive models, test-and-learn programs and optimization strategies focused on cross-selling, retention, dormancy reactivation and attrition reduction.
• Serve as a senior analytics partner to business leaders, translating commercial challenges into analytical priorities and turning complex insights into clear strategies and recommendations.
• Oversee the quality, scalability and effectiveness of the team's analytical work, including the use of transactional and financial data, SQL- and Python-based analysis, automation and performance measurement.

What you'll bring

• Proven experience leading and developing analytics teams, including setting priorities, managing performance, coaching talent and building strong analytical capabilities.
• Strong commercial analytics experience focused on customer value optimization, cross-selling, retention and engagement, ideally within payments, financial services or an SME environment.
• A track record of partnering with senior stakeholders to define business problems, shape analytical solutions and translate insights into measurable commercial outcomes.
• Strong understanding of advanced analytics, including SQL, Python, segmentation, predictive modeling and test-and-learn methodologies, with the ability to provide direction and challenge technical approaches rather than personally execute every analysis.
• A bachelor's or master's degree in Statistics, Mathematics, Computer Science, Engineering, Finance or a related discipline.

It's a bonus if you have

• Experience leading teams working with Snowflake, APIs and modern data platforms.
• Experience integrating data and analytics solutions with Salesforce CRM.
• Knowledge of the payments industry, small and medium-sized businesses, and existing-customer management strategies.

You’ll bring an entrepreneurial mindset, move comfortably in a fast-paced environment and maintain a strong focus on execution across multiple priorities. As a people leader, you’ll create clarity for your team, empower individuals to make decisions and build strong partnerships across the business. You’ll think like a client by ensuring analytics starts with customer and commercial needs, act like an owner by taking accountability for your team’s outcomes, and win as one team by bringing people together to turn insight into action.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.

Explore the benefits we offer in the USA

My Health

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year - which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.

Privacy Statement

Global Payments is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Global Payments protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Global Payments works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Global Payments does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.