Fraud Operations Associate — Protect & Improve Risk

CornerStone Staffing; Tempe (AZ); In loco; USD 34.000 - 49.000; Tempo pieno

Descrizione del lavoro

CornerStone Staffing in Tempe, AZ is seeking a Fraud Operations Associate to protect customers and the organization from fraud while maintaining a seamless experience. The role performs detailed investigations, mitigates risk, and identifies process improvements to strengthen controls and efficiency.

Onsite work with a full-time schedule, typically with on-call rotations. Experience in fraud, risk, or compliance investigations and customer support is required.

Competenze

• Minimum 3 years of fraud, risk, or compliance investigations.
• At least 1 year of direct customer support experience handling risk-related issues via email, chat, or phone.
• Strong analytical and problem-solving skills with the ability to make sound decisions in fast-paced environments.

Mansioni

• Investigate and assess fraud risk across onboarding, transaction activity, and login flows; apply appropriate risk mitigation actions based on findings
• Review and resolve customer issues related to fraud and account risk primarily through email and case management systems
• Identify fraud patterns and emerging trends; collaborate with cross-functional teams to recommend improvements to rules, controls, and operational processes
• Prepare reports on suspicious activity, root cause analysis, and fraud performance metrics
• Conduct quality assurance reviews to ensure high accuracy across manual review queues

Conoscenze

Fraud investigations

Risk management

Customer support

Analytical thinking

Strumenti

SQL

Dashboards

Case management systems

Excel

Descrizione del lavoro

CornerStone Staffing in Tempe, AZ is seeking a Fraud Operations Associate to protect customers and the organization from fraud while maintaining a seamless experience. The role performs detailed investigations, mitigates risk, and identifies process improvements to strengthen controls and efficiency.

Onsite work with a full-time schedule, typically with on-call rotations. Experience in fraud, risk, or compliance investigations and customer support is required.