Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Citi; New York (NY); Hybrid; USD 13,000 - 23,000; Full time

Job summary

Citi is seeking a Fraud Operations Analyst with Mandarin and Cantonese proficiency in Kuala Lumpur for a hybrid role. You will contribute to fraud policy development, data analysis, and risk assessment, driving decisions that minimize losses.

The position collaborates with the Operations - Services team to strengthen controls and improve reporting accuracy. The ideal candidate has 0–2 years in a related role, strong communication, and a Bachelor’s degree.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proficiency in Mandarin and Cantonese required.
• 0–2 years of experience in a related role.

Responsibilities

• Analyze fraud trends and investigate losses to identify patterns.
• Validate data and support fraud management analyses.
• Develop and produce management information systems and analyses.
• Recommend fraud prevention measures and monitor process quality.
• Provide input to cross-functional teams on process improvements.

Skills

Mandarin

Cantonese

Data analysis

Communication

Education

Bachelor’s degree

Job description

Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Job Req Id:

261001078

Location(s):

Kuala Lumpur, Kuala Lumpur, Malaysia

Job Type:

Hybrid

Posted:

Oct. 13, 2026

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Job Overview

The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balanace methodology.

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Proficient in Mandarin and Cantonese languages
• Willing to work on a shifting schedule

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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