IT Business Analyst, Fraud Risk Technology

Citi; Irving (TX); Hybrid; USD 87,000 - 131,000; Full time

Benefits offered by this job

Hybrid schedule

Learning & development

Wellbeing programs

Financial wellness

Job summary

Citi is seeking a Fraud Technology Business Analyst to bridge business and technology teams and deliver fraud detection and prevention solutions. You will partner with Fraud Operations, Risk Management, Compliance, and Technology to define requirements and guide delivery across a global banking environment.

You will translate requirements into user stories, map processes, and help shape how Citi detects and responds to fraud risk.

Qualifications

• 5+ years of experience as a Business Analyst or similar role.
• Background supporting Fraud Operations, Fraud Technology, AML, or Compliance in financial services.
• Strong analytical and problem-solving skills with requirements mapping.
• Hands-on experience in Agile delivery using Jira and Confluence.
• Clear communicator able to present to technical and non-technical audiences.
• Ability to manage multiple priorities across cross-functional teams.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Gather, analyze, and document requirements for Fraud Technology initiatives.
• Analyze current processes, identify gaps, and recommend improvements for fraud prevention.
• Translate business requirements into user stories and acceptance criteria.
• Create BRDs, FRDs, process maps, and workflow diagrams.
• Define Jira Epics, Features, and User Stories with Agile delivery teams.
• Validate requirements, review tests, and support UAT for fraud technology solutions.
• Conduct data analysis and mapping to support system enhancements and monitoring.
• Collaborate with Risk, Compliance, and Audit to ensure regulatory alignment.

Skills

Business analysis

Fraud/AML domain

Agile/Jira/Confluence

Communication skills

Cross-functional teamwork

Bachelor's degree

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

Help protect millions of customers from evolving fraud threats as a Fraud Technology Business Analyst, bridging business and technology teams to deliver solutions that strengthen fraud detection and prevention. In this role, you will partner with Fraud Operations, Risk Management, Compliance, and Technology teams to analyze business processes, define requirements, and guide the delivery of fraud technology capabilities. You will play a direct role in shaping how Citi detects, prevents, and responds to fraud risk across a global banking environment.

Responsibilities

• Partner with business stakeholders, technology teams, and subject matter experts to gather, analyze, and document requirements for Fraud Technology initiatives.
• Analyze current business processes, identify gaps, and recommend improvements that strengthen fraud prevention, detection, and operational effectiveness.
• Translate business requirements into user stories, acceptance criteria, process flows, and functional specifications for technology delivery teams.
• Build and maintain Business Requirements Documents, Functional Requirements Documents, process maps, and workflow diagrams.
• Define and refine Jira Epics, Features, and User Stories in collaboration with Agile delivery teams.
• Validate requirements, review test cases, and support User Acceptance Testing to confirm fraud technology solutions meet business needs.
• Conduct data analysis and data mapping to support system enhancements, integrations, and fraud monitoring capabilities.
• Collaborate with Risk, Compliance, and Audit partners to confirm fraud technology solutions align with applicable policies and regulatory requirements.

Required Qualifications & Skills

• 5+ years of experience as a Business Analyst, Systems Analyst, Technology Analyst, or similar role.
• Background supporting Fraud Operations, Fraud Technology, Financial Crimes, AML, Payments, Risk Management, or Compliance functions within financial services.
• Strong analytical and problem-solving skills, with experience gathering, documenting, and mapping business and functional requirements, process flows, and data.
• Hands-on experience working in Agile delivery environments using Jira and Confluence.
• Clear communicator able to convey information effectively to both technical and non-technical audiences.
• Proven ability to manage multiple priorities across cross-functional teams.
• Bachelor's degree or equivalent practical experience.

Beneficial Skills & Qualifications

• Experience supporting fraud detection, transaction monitoring, payment risk, AML, or financial crimes technology solutions.
• Familiarity with API integrations and tools such as Postman or Swagger.
• Experience with reporting, data analysis, and business intelligence tools.
• Knowledge of regulatory and compliance requirements applicable to financial services.
• Exposure to AI-enabled tools and analytics capabilities used within business and technology environments.

Education

• Bachelor’s or Master’s degree in Computer Science, Management Information Systems (MIS), Finance, Business Analytics, or a related discipline and/or relevant experience

What We Offer

Joining Citi's Fraud Technology team means contributing to work that protects customers and the business from evolving fraud threats, alongside technology, risk, and compliance professionals around the world.

• Work in a hybrid model with 3 days in the office and 2 days working remotely, balancing collaboration with flexibility.
• Collaborate with technology, risk, and compliance professionals across Citi's global network.
• Build deeper expertise in fraud technology and financial crimes through hands-on project exposure.
• Access learning and development resources to grow your business analysis and technology delivery skills.
• Benefit from wellbeing and financial wellness programs that support your life outside of work.
• Receive family support resources that help you manage personal and professional priorities.

Primary Location: Irving Texas United States

Time Type: Full time

Salary Range: $87,360.00 - $131,040.00

• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• In addition to salary, Citi offers offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.