Fraud Detection Operations Manager

Jobtailor; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor in New York, NY seeks a Fraud Detection Operations Leader to oversee a team of analysts reviewing client activity for potential fraud.

The role focuses on hiring, mentoring, ensuring compliance with banking regulations, and optimizing workflows to deliver high-quality outcomes while managing budgets and client expectations.

Qualifications

• Bachelor's Degree or equivalent experience (preferred).
• 3+ years of fraud operations experience (required).
• 3+ years experience in operations leadership or equivalent, preferably within a financial institution or supporting operation (preferred).
• Experience with Fraud Detection systems used by frontline teammates.

Responsibilities

• Manages a staff of Fraud Detection analysts responsible for reviewing suspicious activity on client accounts
• Leads the day-to-day operations of the team (up to 20 teammates), ensuring service excellence and optimizing workflow
• Develops and leads a high-performing team, including hiring, mentoring, coaching, and promoting inclusivity
• Ensures compliance with government regulations and bank policies by implementing and testing procedural controls
• Resolves complex client issues, maintaining quality and quantity of production within budget
• Organizes workflow and delegates workload to adhere to established service level agreements

Skills

Fraud operations

Fraud detection systems

Core fraud concepts

Wires

ACH

Zelle

Online banking

Operations leadership

Procedural controls

Workflow optimization

Team management

Mentoring

Coaching

Inclusivity

Client sensitivity

Customer-centric mindset

Trust building

Communication

Problem resolution

Service excellence

Education

Bachelor's Degree

Job description

Responsibilities

• Manages a staff of Fraud Detection analysts responsible for reviewing suspicious activity on client accounts


• Leads the day-to-day operations of the team (up to 20 teammates), ensuring service excellence and optimizing workflow


• Develops and leads a high-performing team, including hiring, mentoring, coaching, and promoting inclusivity


• Ensures compliance with government regulations and bank policies by implementing and testing procedural controls


• Resolves complex client issues, maintaining quality and quantity of production within budget


• Organizes workflow and delegates workload to adhere to established service level agreements

Requirements

• Bachelor's Degree or equivalent experience (preferred)


• 3+ years of fraud operations experience (required)


• 3+ years experience in operations leadership or equivalent, preferably within a financial institution or supporting operation (preferred)


• Experience with Fraud Detection systems used by frontline teammates


• Strong knowledge of core fraud concepts, particularly those related to wires, ACH, Zelle, and all other activity conducted via online banking


• Dedicated to meeting the expectations and requirements of internal and external clients; acts with customer-centric mindset; gains trust and respect from clients.


• Demonstrates client sensitivity.


• Advanced PC skills and ability to use MS Office (Word, Excel)

Hard Skills

• fraud operations


• fraud detection systems


• core fraud concepts


• wires


• ACH


• Zelle


• online banking


• operations leadership


• procedural controls


• workflow optimization

Soft Skills

• team management


• mentoring


• coaching


• inclusivity


• client sensitivity


• customer-centric mindset


• trust building


• communication


• problem resolution


• service excellence

Certifications & Qualifications

• Bachelor's Degree