Fraud Operations Senior Manager-Vice President

Citi; Jacksonville (FL); On-site; USD 93,000 - 140,000; Full time

Job summary

Citi is seeking a Fraud Operation Senior Manager in Jacksonville, FL to lead one or more teams within the fraud loss portfolio and drive risk-aware decisions. The role emphasizes customer-centric balance, policy adherence, and budget management, with a focus on reducing fraud losses through effective leadership and process execution.

Responsibilities include performance evaluation, strategic planning, and ensuring compliance with regulations and Citi policies, while fostering a diverse, ethical,

Qualifications

• 6-10 years of experience in a people manager role.
• Basic knowledge of the Fraud industry required.
• Demonstrated ability to persuade and influence others.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Responsibilities

• Manage one or more teams and a component of the fraud loss portfolio.
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance.
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses.
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions.
• Provide evaluative judgment based on information analysis in complicated and unique situations.
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities.
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Job description

The Fraud Operation Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Manage one or more teams and a component of the fraud loss portfolio
• Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
• Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Provide evaluative judgment based on information analysis in complicated and unique situations
• Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
• Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience in a people manager role
• Basic knowledge of the Fraud industry required
• Demonstrated ability to persuade and influence others
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

Job Family Group:

Operations - Services

Job Family:

Fraud Operations

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Anticipated Posting Close Date:

Oct 12, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate’s skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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