Fraud Management Department Manager

Hawaii-State-Federal-Credit-Union; Honolulu (HI); On-site; USD 97,000 - 128,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement Savings (401(k))

Transportation Subsidy

Health & Wellness

Growth Opportunities

Work Environment

Job summary

Hawaii State Federal Credit Union is seeking an experienced Fraud Management Department Manager to lead fraud prevention, detection and investigations from our Honolulu HQ. You will guide proactive controls, educate teams, and serve as the first line of defense reporting to the Enterprise Risk Division Manager.

The role requires 5+ years in fraud-related fields, 1+ year of supervisory experience, and strong knowledge of financial institutions and regulations.

Qualifications

• 5+ years of progressive experience in fraud prevention, investigations, risk management or related field.
• 1+ year of managerial experience leading a team.
• Strong understanding of financial institution operations and regulatory knowledge.
• Experience in program development and management.

Responsibilities

• Fraud Prevention & Control Execution: design, implement and optimize fraud prevention strategies and controls.
• Fraud Detection & Monitoring: monitor analytics and surveillance to identify suspicious activity and emerging fraud schemes.
• Fraud Investigation & Case Management: handle escalated fraud cases with high priority and complexity.
• Operational Fraud Decisioning: make decisions on claims, account closures and other actions to mitigate losses.
• Fraud Operations Reporting: report metrics to division and relevant business units.
• Develop and deliver fraud training and organizational awareness.

Skills

Fraud prevention

Fraud investigations

Risk management

Compliance

Financial services

Job description

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America

Job Description

Posted Monday, August 17, 2026 at 4:00 PM

Position Summary

We are seeking an experienced Fraud Management Department Manager. As the leader of Fraud Management, you understand how to mitigate, control and plan ahead on proactively prevent and handle fraud. You'll be the primary expert on how to stop fraud as it occurs and educate others on proactive prevention of fraudulent cases. The Fraud Management Department Manager serves as the first line of defense, and reports directly to the Enterprise Risk Division Manager.

This position is located at our HSFCU Headquarters in Downtown Honolulu.

Base Annual Salary Range: $97,200 - $127,575 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

• Fraud Prevention & Control Execution: design, implement and continuously optimize fraud prevention strategies and controls.
  
• Fraud Detection & Monitoring: Responsible for monitoring fraud analytics and proactive surveillance capabilities to identify suspicious activity, emerging fraud schemes and potentially unauthorized transactions.
  
• Fraud Investigation & Case Management: handle escalated fraud cases that are high priority and advanced complexity.
  
• Operational Fraud Decisioning: make decisions regarding claims, account closures and other potential actions to mitigate fraudulent losses.
  
• Fraud Operations Reporting: report operational fraud metrics to division and relevant business units.
  
• Develop and deliver fraud training & organizational awareness..

Minimum Qualifications/Experience

• 5+ years of progressive experience in one (or more) of the following: fraud prevention, fraud investigations, financial crimes, risk management, compliance, financial services or related field.
  
• 1+ year of managerial experience leading a team.
  
• Strong understanding of financial institution operations, procedures and regulatory knowledge.
  
• Experience in program development and management..

Preferred Qualifications/Experience

• Experience in payment systems.
  
• Previous experience in reporting and data analytics.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union.We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

• Competitive Compensation:HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage:We\'ve got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off:Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you\'re employed.
• Retirement Savings:Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy:We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities:HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment:HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials:Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.

HSFCU Headquarters, 333 Queen Street, Honolulu, Hawaii, United States of America