Fraud Case Analyst – Level 1 Support

City National Bank of Florida; Coral Gables (FL); On-site; USD 34,000 - 55,000; Full time

Job summary

City National Bank of Florida is seeking an Investigations Support Specialist to handle Level 1 fraud case management, research, and documentation within the Investigations Unit of the FCP Fraud Division. The role interfaces with clients, partners, and law enforcement to validate high-risk transactions and mitigate risk.

The candidate will review incidents across check, wire, identity theft, and fraud-monitoring alerts, ensuring accurate records, procedures, and escalation as required.

Qualifications

• Bachelor's Degree in Criminal Justice, Cybersecurity, or related field.
• An equivalent combination of education and/or relevant professional experience may be considered in lieu of a degree.

Responsibilities

• Research and process assigned Level 1 fraud cases, including Red Flags referrals.
• Enter fraud cases into the fraud detection tool, verify data completeness, gather documentation for assignment.
• Monitor the Fraud Investigation Inbox and respond to inquiries related to fraud cases.
• Process recovery requests from other financial institutions for check fraud claims and track items.
• Conduct case research, gather evidence, perform preliminary analysis, and maintain records for review by Fraud Investigators.
• Prepare investigative materials for case progression and reporting with supporting data.
• Identify and communicate fraud trends across clients or accounts.
• Interact professionally with clients and business lines via verbal and written communication.
• Review transactional reports to identify potentially fraudulent activity and escalate as needed.
• Serve as a SMR for branch and internal teams with procedural guidance on suspicious activity.
• Document or update procedures as directed by management.
• Remain current on evolving fraud trends through training and networking.
• Adhere to Bank policies and required compliance training, including BSA/AML and Patriot Act obligations.
• Identify risk-related issues requiring escalation to management.
• Perform assigned fraud investigation functions with appropriate approvals and maintain FCP logs.
• Maintain departmental reports and distribute data as directed by leadership.
• Prioritize tasks to meet deadlines and handle cases with urgency while maintaining accuracy.
• Perform other related duties and projects as assigned.

Job description

City National Bank of Florida is seeking an Investigations Support Specialist to handle Level 1 fraud case management, research, and documentation within the Investigations Unit of the FCP Fraud Division. The role interfaces with clients, partners, and law enforcement to validate high-risk transactions and mitigate risk.

The candidate will review incidents across check, wire, identity theft, and fraud-monitoring alerts, ensuring accurate records, procedures, and escalation as required.