Fraud Investigations Specialist

Socket.dev; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement plan (401k)

Paid time off

Sick days

Paid holidays

Job summary

Truist Financial Corporation is seeking a Fraud Analyst to review and decide on fraud-related cases in a fast-paced environment. You will utilize banking systems, conduct client research, and apply critical thinking to resolve alerts and cases in a timely manner.

The role requires 3–5 years in banking or related fields, strong investigative and communication skills, and flexibility to work shifts as needed. This position is based in the United States with on-site duties.

Qualifications

• Associates degree or equivalent education and related training.
• Three to five years of banking/financial experience preferred.
• Ability to learn and perform complex processes.
• Strong investigative and analytical skills.
• Strong work prioritization and time management skills.
• Excellent interpersonal and communication abilities.
• Proficiency in basic computer applications (Microsoft Office).
• Ability to work in a high-stress, fast-paced environment.
• Willingness to work flexible hours.

Responsibilities

• Analyze and decide on multiple fraud-related cases or alert types.
• Investigate transactional information using banking systems to meet fraud requirements.
• Conduct client research and utilize various applications for alert investigations.
• Make well-supported decisions with strong critical thinking.
• Provide timely resolutions to cases with awareness of timelines.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Skills

Analytical skills

Investigative skills

Critical thinking

Time management

Interpersonal skills

Communication skills

Microsoft Office

Education

Associates Degree or equivalent education and related training

Bachelor's Degree

Tools

Banking systems

Job description

Truist Financial Corporation is seeking a Fraud Analyst to review and decide on fraud-related cases in a fast-paced environment. You will utilize banking systems, conduct client research, and apply critical thinking to resolve alerts and cases in a timely manner.

The role requires 3–5 years in banking or related fields, strong investigative and communication skills, and flexibility to work shifts as needed. This position is based in the United States with on-site duties.