Fraud Analyst I — Hybrid, 2nd Shift

Truist; Town of Charlotte (NY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid holidays

Sick days

Job summary

Truist is seeking a Fraud Solution Service Delivery Analyst to perform research and decision-making across multiple intake channels. You will analyze account activity to assess risk and decide in accordance with policies and procedures, supporting internal and external partners.

The role requires investigation and analytical skills, one year in banking or related fields, and the ability to work in a high-stress, fast-paced environment.

Qualifications

• High school diploma or equivalent education and related training.
• One year of banking or related experience.
• Ability to learn and perform complex processes under policies and regulations.
• Strong investigative, analytical, and critical thinking skills.
• Ability to work in a high-stress, fast-paced environment with changing priorities.

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information.
• Conduct client research.
• Use critical thinking to make well-supported decisions for alert types.
• Utilize internal and external applications to assist in investigations.
• Efficiently resolve cases with awareness of timelines directed by Fraud Solution Service Delivery.
• Support effective communication with internal and external partners or clients.
• Participate in fraud-related training to stay updated on laws and regulations.

Skills

Investigative skills

Analytical thinking

Time management

Interpersonal skills

Microsoft Office

Education

High school diploma

Associate degree

Job description

Truist is seeking a Fraud Solution Service Delivery Analyst to perform research and decision-making across multiple intake channels. You will analyze account activity to assess risk and decide in accordance with policies and procedures, supporting internal and external partners.

The role requires investigation and analytical skills, one year in banking or related fields, and the ability to work in a high-stress, fast-paced environment.