Fraud Investigation Specialist I

Truist; Wilson (NC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Truist is seeking a detail-oriented analyst to research and decide on Fraud Solution Service Delivery cases across multiple intake channels. You will evaluate account activity, use banking systems, and conduct client research to determine risk and applied actions.

You will communicate findings to partners and participate in ongoing fraud training to stay compliant. The role requires strong investigative and analytical skills, ability to work in a fast-paced environment, and flexible hours.

Qualifications

• Strong investigative, analytical, and critical thinking skills.
• Ability to learn and perform complex processes while following procedures and regulations.
• Demonstrated proficiency in basic computer applications (Microsoft Office).
• Efficiently manage time and prioritize tasks in a high‑stress environment.

Responsibilities

• Analyze and decision Fraud Solution Service Delivery related cases or alerts.
• Utilize banking systems to investigate and research all transactional information.
• Conduct client research.
• Use critical thinking to make well supported decisions.
• Utilize internal and external applications to assist in investigations.
• Communicate effectively with internal and external partners or clients.
• Participate in fraud-related training to stay current with laws and regulations.

Skills

Investigative

Analytical thinking

Critical thinking

Time management

Interpersonal skills

Communication skills

Microsoft Office

Education

High school diploma

Associate Degree

Tools

Microsoft Office

Job description

Truist is seeking a detail-oriented analyst to research and decide on Fraud Solution Service Delivery cases across multiple intake channels. You will evaluate account activity, use banking systems, and conduct client research to determine risk and applied actions.

You will communicate findings to partners and participate in ongoing fraud training to stay compliant. The role requires strong investigative and analytical skills, ability to work in a fast-paced environment, and flexible hours.