Fraud & Dispute Resolution Analyst-Attestation Sp, Owensboro, KY

Socket.dev; Owensboro (KY); On-site; USD 52,000 - 78,000; Full time

Job summary

Socket.dev is seeking a Fraud and Dispute Resolution Analyst - Attestation Specialist to monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, covering both in-person and electronic channels.

The role includes monitoring daily transactions, reviewing Fraud/Disputes reports, assisting locations with customer inquiries, and aiding training procedures to prevent fraud. Occasional travel and strict on-site requirements apply.

Qualifications

• Required: High School or GED
• Preferred: Bachelors Degree
• Minimum: 5 years of investigation and/or fraud experience and/or banking experience
• Computer experience preferred; MS Word, Excel, Outlook preferred
• Customer service, communication, interpersonal and analytical skills

Responsibilities

• Monitors and detects daily transactions for fraudulent activity
• Monitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports
• Assist locations with response to customer inquiries on questionable transactions
• Responds to disputed transactions or currency related transactions
• Assists with establishing and maintaining fraud training and prevention procedures
• Completes validation and verification of information associated with wires
• Completes validation and verification of information associated with account level changes
• Assists law enforcement when actions are necessary
• Maintains detailed logs and files related to fraudulent activity and dispute process
• Investigates claims on both in-person and electronic transactions
• Prepares reports, memos, letters, and applicable documents

Skills

Fraud investigation

Analytical ability

Communication

Independent work

Multi-tasking

Clerical and administrative

Interpersonal skills

Investigative reporting

Education

High School or GED

Bachelor’s degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Fraud and Dispute Resolution Analyst

*Position is not eligible for remote work.

Job Code
FDANALYS

Job Description Title
Fraud and Dispute Resolution Analyst -Attestation Specialist

Job Family

Supervisory
No

Job Summary

The Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, including both in-person and electronic transactions.

Essential Functions, Duties and Responsibilities include, but are not limited to:

• Monitors and detects daily transactions for fraudulent activity
• Monitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports
• Assist locations with response to customer inquiries on questionable transactions
• Responds to disputed transactions or currency related transactions
• Assists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention procedures
• Completes validation and verification of information associated with wires
• Completes validation and verification of information associated with account level changes
• Assists law enforcement agencies when legal action is necessary or when seeking restitution
• Manages and maintains detailed logs and files related to fraudulent activity and dispute process
• Investigates claims on both in-person and electronic transactions
• Prepares reports, memos, letters, and applicable documents

Education, Experience and Qualifications

Education

• Required: High School or GED
• Preferred: Bachelors Degree

Years of Experience

• Minimum: 5 years of investigation and/or fraud experience required and/or banking experience.

Additional Qualifications

• Computer experience preferred; experience with Microsoft Word, Excel, and Outlook preferred

Core Competencies

• Customer service skills
• Oral and written communication skills
• Interpersonal skills
• Planning, organization, and decision-making skill
• Analytical ability and judgment
• Ability to work independently
• Ability to multi-task
• Computer skills
• Clerical and administrative skills
• Investigative and reporting skills
• Adaptable to change

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement: Occasional travel to locations required. Frequency: Occasionally

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

• Sitting (remaining in a seated position) - Constantly
• Standing (remaining on one’s feet in an upright position without moving about) - Occasionally
• Walking (moving about on one’s feet) - Occasionally
• Lifting (raising or lowering an object from one level to another) - Occasionally
• Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder) - Occasionally
• Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force) - Never or Rarely
• Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral) - Never or Rarely
• Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard) - Constantly
• Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers) - Never or Rarely
• Stooping (bending downward and forward by bending spine at the waist) - Never or Rarely
• Squatting/Crouching (bending body downward and forward by bending legs and spine) - Never or Rarely
• Kneeling (bending legs at knees to come to rest on knee(s)) - Never or Rarely
• Crawling (moving about on hand and knees or hands and feet) - Never or Rarely
• Climbing (ascending or descending ladders, stairs, ramps) - Never or Rarely
• Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly) - Frequently
• Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically) - Frequently
• Near Visual Acuity (clarity of vision at approximately 20 inches or less) - Constantly
• Far Visual Acuity (clarity of vision at approximately 20 feet or more) - Occasionally

Additional Physical Requirements

May require lifting up to 10 pounds