Trust Operations Specialist I - Owensboro, KY

Independence Bank; Owensboro (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Independence Bank seeks a Trust Operations Specialist I to provide operational support for a fast-growing wealth management department. The role emphasizes accurate processing of contributions, distributions, and securities, with a focus on data accuracy and timely client service.

Responsibilities include reconciling accounts, managing risks, and collaborating with Portfolio Managers, Trust Officers, and clients to fulfill requests.

Qualifications

• High School diploma or GED required; associate degree preferred.
• One year of banking/financial services support experience preferred.
• Computer proficiency with Word, Excel and Outlook.

Responsibilities

• Process contributions including retirement, dividend, ACH, transfers and checks.
• Process distributions including IRA withdrawals, bill payments and checks.
• Handle securities and cash transactions, settlements, and postings.
• Ensure data accuracy, resolve issues, and contact clients as needed.
• Maintain trust accounts and perform daily reconciliations with custodians.
• Manage risks related to unmatched transactions and client requests.
• Collaborate with Portfolio Managers, Trust Officers, and customers to fulfill requests.
• Perform basic office duties and maintain records management systems.

Skills

Data entry

Attention to detail

Customer service

Problem solving

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

*Position is not eligible for remote work.

Job Summary

The Trust Operations Specialist I will be responsible for operational support for a fast-growing wealth management department.

Essential Functions, Duties and Responsibilities include, but is not limited to:

• Contribution Processing: Process various contributions, including retirement, dividend & interest payments, ACH receipts, new account transfers, and various checks received.
• Distribution Processing:Process various distributions, including customer requests, IRA and retirement distributions, bill paying, ACH distributions and various check disbursements.
• Security Processing: Processes various securities and cash-related transactions, including setting up securities, managing trade executions and settlements, handling dividend/interest postings, and researching and posting capital structure changes in securities.
• Data Management: Ensuring accuracy of data input and output, researching and resolving problems, and potentially contacting clients.
• Account Maintenance and Reconciliation: Maintains trust accounts, reconciles balances with custodians, and performs daily balancing.
• Risk Management: Manages risks associated with unmatched transactions and problem solving
• Works with Portfolio Managers, Trust Officer, Administrative Assistant, and customers to process and complete customer requests.
• Balances daily work items and department accounts
• Performs general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
• Files and retrieves corporate documents, records, and reports.
• Opens, sorts, and distributes incoming correspondence, including faxes and email.

Education, Experience and Qualifications

Education

Required

High School or GED

Preferred

Associate Degree

Degree in finance, business, accounting, or related field preferred

Years of Experience

Minimum

Comments

1

One (1) year of experience in banking, financial services support, or related field preferred

License / Certification

Required/Preferred

License / Certification

Description

Additional Qualifications

• Computer competency required; experience with Microsoft Word, Excel, and Outlook preferred

Core Competencies

• Strong attention to detail, accuracy, problem-solving and Microsoft Office skills
• Excellent verbal, written and interpersonal communication skills
• Ability to work independently, proactively, and innovatively with a strong customer service focus

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

Never or Rarely

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Constantly

Standing (remaining on one’s feet in an upright position without moving about)

Occasionally

Walking (moving about on one’s feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Never or Rarely

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Never or Rarely

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Never or Rarely

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Never or Rarely

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Occasionally

Stooping (bending downward and forward by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)