Fraud & Dispute Resolution Analyst-Attestation Sp, Owensboro, KY

Independence-Bank-; Owensboro (KY); On-site; USD 60,000 - 75,000; Full time

Job summary

Independence Bank in Owensboro, KY is seeking a Fraud and Dispute Resolution Analyst to monitor and investigate fraudulent activity and disputed transactions across in-person and electronic channels. This role supports training and prevention efforts and collaborates with law enforcement when needed.

Requires 5 years of fraud or banking investigation experience, strong analytical and communication skills, and proficiency with MS Word, Excel, and Outlook. On-site position with occasional travel.

Qualifications

• 5 years of investigation and/or banking fraud experience required.
• Proficient with MS Word, Excel and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Monitor daily transactions for fraudulent activity.
• Review reports related to Fraud, Disputes and CTRs.
• Assist locations with responses to customer inquiries on questionable transactions.
• Respond to disputed or currency-related transactions.
• Help establish fraud training and prevention procedures.
• Maintain logs/files for fraud activity and dispute processes.
• Investigate claims on in-person and electronic transactions.
• Prepare reports, memos, and other documents.

Skills

Fraud investigation

Disputes handling

Analytical skills

Oral and written comms

Investigative reporting

Education

High School or GED

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time 5 Days Required Owensboro, KY, US

2 days ago Requisition ID: 3046

Fraud and Dispute Resolution Analyst

*Position is not eligible for remote work.

Job Code
FDANALYS

Job Description Title
Fraud and Dispute Resolution Analyst -Attestation Specialist

Job Family

Job Summary

The Fraud and Dispute Resolution Analyst will monitor, investigate, and respond to fraudulent activity and disputed transactions within the bank, including both in-person and electronic transactions.

Essential Functions, Duties and Responsibilities include, but are not limited to:

• Monitors and detects daily transactions for fraudulent activity
• Monitors and reviews daily reports related to Fraud, Disputes and Currency Transaction Reports
• Assist locations with response to customer inquiries on questionable transactions
• Responds to disputed transactions or currency related transactions
• Assists the Fraud and Dispute Resolution Manager with establishing and maintaining fraud training and prevention procedures
• Completes validation and verification of information associated with wires
• Completes validation and verification of information associated with account level changes
• Assists law enforcement agencies when legal action is necessary or when seeking restitution
• Manages and maintains detailed logs and files related to fraudulent activity and dispute process
• Investigates claims on both in-person and electronic transactions
• Prepares reports, memos, letters, and applicable documents

Education, Experience and Qualifications

Education

Required/Preferred

Description

Required

High School or GED

Preferred

Years of Experience

Minimum

Comments

5

Five (5) years of investigation and/or fraud experience required and/or banking experience.

License / Certification

Required/Preferred

License / Certification

Description

Additional Qualifications

• Computer experience preferred; experience with Microsoft Word, Excel, and Outlook preferred

Core Competencies

• Oral and written communication skills
• Interpersonal skills
• Planning, organization, and decision-making skill
• Analytical ability and judgment
• Ability to work independently
• Ability to multi-task
• Clerical and administrative skills
• Investigative and reporting skills
• Adaptable to change

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

Occasional travel to locations required

Occasionally

Mandatory Vacation

Position requires incumbents to be off work for a minimum of five consecutive business days

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Constantly

Standing (remaining on one’s feet in an upright position without moving about)

Occasionally

Walking (moving about on one’s feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Occasionally

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Occasionally

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Never or Rarely

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Never or Rarely

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Constantly

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Never or Rarely

Stooping (bending downward and forward by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Never or Rarely

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Frequently

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Constantly

Far Visual Acuity (clarity of vision at approximately 20 feet or more)