Fraud Detection Specialist I — Hybrid Banking Ops

City National Bank; Newark (DE); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Magnit Global is hiring a Fraud Detection Specialist for Newark, DE or Phoenix, AZ, on a rotating hybrid schedule requiring at least one weekend day per month. Hours are 11am-8pm EST / 8am-5pm PST, with potential shifts and remote components as needed.

The role focuses on reviewing alerts/transactions flagged as fraudulent, initiating disputes, and preventing losses for clients and the bank. Strong banking operations or contact center knowledge is a plus.

Qualifications

• Preferred 1 year of general office, back-office banking, or accounting experience.
• Advanced computer experience required (e.g., MS Word, Outlook, and Excel). Salesforce experience a plus.
• Preferred 1 year in banking operations or contact center experience.
• Preferred 1 year of experience in fraud investigations, disputes, and/or fraud exposure.
• Bachelor's degree is a plus.

Responsibilities

• Review fraud alerts and internal notifications to identify fraudulent or suspicious activity.
• Open cases/claims on all suspicious activity and appropriately investigate and escape when needed.
• Complete assigned duties within daily deadlines efficiently, timely, and with minimal supervision to meet KPIs and SLAs.
• Detect fraudulent transactions and maintain a minimal error rate in a high-volume, high-risk department.
• Communicate complicated or sensitive information to customers and other outside parties in a timely manner.

Skills

MS Word

Outlook

Excel

Salesforce

Education

Bachelor's degree

Job description

Magnit Global is hiring a Fraud Detection Specialist for Newark, DE or Phoenix, AZ, on a rotating hybrid schedule requiring at least one weekend day per month. Hours are 11am-8pm EST / 8am-5pm PST, with potential shifts and remote components as needed.

The role focuses on reviewing alerts/transactions flagged as fraudulent, initiating disputes, and preventing losses for clients and the bank. Strong banking operations or contact center knowledge is a plus.