Fraud Detection & Risk Analyst II

Digital Federal Credit Union; Marlborough (MA); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Paid holidays

Employee pricing on lending products

Job summary

DCU is seeking a Fraud Analyst to monitor account activity, research unusual transactions, and support risk mitigation efforts across several U.S. sites. You will follow established procedures to investigate routine and moderately complex cases and escalate higher-risk concerns as needed.

You will review alerts, assess risk indicators, and collaborate with internal partners to resolve fraud-related concerns while documenting findings for regulatory and audit purposes.

Qualifications

• Interpret transaction activity, identify exceptions, and apply guidelines to resolve routine issues.
• Strong analytical and problem-solving skills to evaluate information from multiple sources.
• Effective communication with customers and internal stakeholders.

Responsibilities

• Review account activity and alerts to identify suspicious patterns and potential fraud risks.
• Research account information and transaction history to assess risk indicators.
• Analyze information from multiple sources to determine next steps and resolutions.
• Contact customers to verify activity and resolve discrepancies.

Skills

Transaction analysis

Analytical thinking

Verbal and written communication

Detail orientation

multitasking

Fraud monitoring systems

Decision making

Education

High school diploma

Tools

Fraud monitoring systems

Job description

DCU is seeking a Fraud Analyst to monitor account activity, research unusual transactions, and support risk mitigation efforts across several U.S. sites. You will follow established procedures to investigate routine and moderately complex cases and escalate higher-risk concerns as needed.

You will review alerts, assess risk indicators, and collaborate with internal partners to resolve fraud-related concerns while documenting findings for regulatory and audit purposes.