Fraud Detection Analyst - Risk & Customer Care

Barclays; Henderson (NV); On-site; USD 49,000 - 56,000; Full time

Job summary

Barclays in Henderson, NV is seeking a Fraud Detections Analyst to monitor for suspicious activity, investigate cases, and support fraud prevention initiatives. The role emphasizes customer service excellence, careful documentation, and collaboration across teams.

Candidates with call center experience, ability to learn new fraud tools, and willingness to work weekends are encouraged. Fluency in Spanish is a plus for bilingual queues.

Qualifications

• Experience in call center operations and customer service.
• Ability to troubleshoot technical problems.
• Reliable work ethic and dependable team member.
• Willing to work non-standard schedule including weekends.

Responsibilities

• Execution of customer query support, including credit card inquiries, account management and case resolution related to suspected fraud.
• Collaboration with internal stakeholders across function projects and law enforcement in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilizing data and technology to support improvements.
• Monitoring financial transactions for potential fraudulent activities and conduct investigations and report fraud incidents.

Skills

Critical thinking

Customer service

Problem solving

Attention to detail

Systems navigation

Spanish

Tools

Fraud tools

Job description

Barclays in Henderson, NV is seeking a Fraud Detections Analyst to monitor for suspicious activity, investigate cases, and support fraud prevention initiatives. The role emphasizes customer service excellence, careful documentation, and collaboration across teams.

Candidates with call center experience, ability to learn new fraud tools, and willingness to work weekends are encouraged. Fluency in Spanish is a plus for bilingual queues.