Fraud Analyst: Risk & Investigations in Banking

East West Bank; El Monte (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

East West Bank is seeking a Fraud Analyst to join our team in California. The role requires schedule flexibility and occasional extended hours to meet department needs. You will analyze account activity, triage suspicious events, and support cross-functional partners with risk scenarios.

Responsibilities include reviewing critical reports, applying bank policies, and contributing to process improvements while maintaining confidentiality and high accuracy under pressure.

Qualifications

• 1–2 years of experience in loss prevention/retail banking/back office environment.
• Demonstrated success in customer service with commitment to quality service.
• Knowledge of check fraud is preferred.
• Schedule flexibility and willingness to work extended hours.
• Ability to organize and prioritize multiple tasks while meeting deadlines.
• Self-motivated and adaptable to changing priorities.
• Strong verbal, written and interpersonal communication skills.
• Maintains confidentiality and discretion in handling sensitive information.
• Ability to work well under pressure and meet deadlines.
• Ability to collaborate with cross-functional teams.
• Solid computer skills including MS Word and Outlook.
• Assist department staff to meet responsibilities and deadlines with SLAs.
• Identify inaccuracies or inefficiencies and escalate appropriately.

Responsibilities

• Triages daily/periodic review of reports monitoring suspicious activity.
• Analyzes account activity to assess risk and detect fraud.
• Uses bank systems and policies to evaluate accounts needing special treatment.
• Supports business partners with risk-related scenarios.
• Meets departmental goals and contributes to process improvements.
• Provides feedback to enhance procedures and controls.
• Exhibits creativity and lateral thinking where needed.
• May assist with validation testing of risk processes and upgrades.
• Conducts transaction analysis with accuracy and focus.
• Aids Fraud Analysts, Investigators, and Legal Staff to resolve issues.

Skills

Customer service

Analytical thinking

Communication

Time management

Tools

MS Word

Outlook

Banking software

Job description

East West Bank is seeking a Fraud Analyst to join our team in California. The role requires schedule flexibility and occasional extended hours to meet department needs. You will analyze account activity, triage suspicious events, and support cross-functional partners with risk scenarios.

Responsibilities include reviewing critical reports, applying bank policies, and contributing to process improvements while maintaining confidentiality and high accuracy under pressure.