Risk and Operations Fraud Supervisor

East West Bank; El Monte (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

East West Bank is seeking a Risk and Operations Fraud Supervisor to lead fraud analysts and manage reviews of potential fraud across various channels. This role requires strong knowledge of banking products, legal compliance, and process improvement. Applicants should have supervisory experience and effective communication skills. The base pay range for the position is between $75,000 and $90,000 annually, reflecting skills, experience, and location considerations.

Qualifications

• Associate’s degree or three years of banking, retail fraud detection, or investigative experience is preferred.
• Minimum of two years of supervisory or management experience in fraud, risk, or financial investigations.
• Knowledge of demand deposit and other bank products is preferred.

Responsibilities

• Supervise fraud analysts and prioritize the review of suspicious activity.
• Coordinate workflow and assist with daily work.
• Conduct analysis and research of account activity to detect fraudulent activity.

Skills

Coaching and leadership skills

Analytical skills

Decision-making skills

Written and verbal communication

Project management

Collaboration

Education

Associate’s degree or equivalent experience

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi‑cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high‑tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top‑performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

We are looking for Risk and Operations Fraud Supervisor to join our global payment operations group. The position is responsible for building and managing teams of fraud analysts and supporting the review of potential fraud across various channels (including but not limited to electronic payments, online banking, deposit/check fraud, and identity theft/account takeover). The position requires strong knowledge of banking products, legal compliance, data privacy, and process improvements, along with the ability to collaborate with internal and external stakeholders.

Responsibilities

• Responsible for the supervision of fraud analysts.
• Prioritizes daily/periodic review of systems and reports that monitor suspicious activity as needed.
• Coordinate and facilitate the workflow, assisting with daily work as necessary to ensure deadlines and service level agreements are met.
• Address escalated issues and resolve a wide variety of concerns and complaints from customers, business partners, regulatory and consumer protection agencies.
• Conducts analysis and research of account activity to assess levels of risk and detect fraudulent activity and other criminal violations.
• Utilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach.
• Assist with validation testing for various departmental risk processes and technological upgrades.Uses independent judgement to provide guidance to Fraud Analysts, and business partners to ensure appropriate actions are taken to mitigate losses and loss exposure.
• Conducts unconfirmed and confirmed analysis of accounts, transactions and/or relationships while maintaining strict confidentiality of case details.
• Supports business partners with fraud, legal and/or risk related scenarios.
• Aids in the identification, risk assessment, and remediation efforts of departmental inefficiencies, process gaps, or deviations from standard operating procedures and works with the Risk & Operations management team.
• Will facilitate training and participate in projects.
• May perform other duties as assigned.

Qualifications

• Associate’s degree or three years of banking, retail fraud detection, or investigative experience is preferred.
• Minimum of two years of supervisory or management experience in fraud, risk, or financial investigations.
• Knowledge of demand deposit and other bank products is preferred.
• Must also be able to demonstrate proficiency with the following skills:
• Demonstrated aptitude and desire to coach, manage, and lead others.
• Ability to research and analyze compliance issues.
• Strong decision‑making skills.
• Strong written and verbal communications.
• Works effectively with internal and external customers.
• Proficiency in managing multiple projects and tasks.
• Ability to work with cross‑functional teams.
• Highly self‑motivated.
• Ability to excel in a fast‑paced work environment.
• Identify inaccuracies, inefficiencies, or deviations and work with the Risk & Operations Management team to remediate.
• Must have flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $75,000.00/Yr. - USD $90,000.00/Yr. Exact offers will be determined based on job‑related knowledge, skills, experience, and location.