Fraud Analyst

East West Bank; El Monte (CA); On-site; USD 28,000 - 41,000; Full time

Job summary

East West Bank is seeking a Fraud Analyst to join our team in California. The role requires schedule flexibility and occasional extended hours to meet department needs. You will analyze account activity, triage suspicious events, and support cross-functional partners with risk scenarios.

Responsibilities include reviewing critical reports, applying bank policies, and contributing to process improvements while maintaining confidentiality and high accuracy under pressure.

Qualifications

• 1–2 years of experience in loss prevention/retail banking/back office environment.
• Demonstrated success in customer service with commitment to quality service.
• Knowledge of check fraud is preferred.
• Schedule flexibility and willingness to work extended hours.
• Ability to organize and prioritize multiple tasks while meeting deadlines.
• Self-motivated and adaptable to changing priorities.
• Strong verbal, written and interpersonal communication skills.
• Maintains confidentiality and discretion in handling sensitive information.
• Ability to work well under pressure and meet deadlines.
• Ability to collaborate with cross-functional teams.
• Solid computer skills including MS Word and Outlook.
• Assist department staff to meet responsibilities and deadlines with SLAs.
• Identify inaccuracies or inefficiencies and escalate appropriately.

Responsibilities

• Triages daily/periodic review of reports monitoring suspicious activity.
• Analyzes account activity to assess risk and detect fraud.
• Uses bank systems and policies to evaluate accounts needing special treatment.
• Supports business partners with risk-related scenarios.
• Meets departmental goals and contributes to process improvements.
• Provides feedback to enhance procedures and controls.
• Exhibits creativity and lateral thinking where needed.
• May assist with validation testing of risk processes and upgrades.
• Conducts transaction analysis with accuracy and focus.
• Aids Fraud Analysts, Investigators, and Legal Staff to resolve issues.

Skills

Customer service

Analytical thinking

Communication

Time management

Tools

MS Word

Outlook

Banking software

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview

We are currently seeking a Fraud Analyst. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required.

Responsibilities

• Triages daily/periodic review of critical reports that monitor suspicious activity as needed
• Conducts analysis and research of account activity to assess levels of risk and detect fraudulent activity
• Utilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approach
• Supports business partners with risk related scenarios
• Ability to meet departmental goals satisfactorily
• Assists with providing feedback to enhance departmental procedures
• A degree of creativity and lateral thinking is expected
• May assist with validation testing for various departmental risk processes and technological upgrades
• Must be analytical and focused with the ability to conduct transaction analysis
• Provide assistance to other Fraud Analysts, Fraud Investigators, and Legal Process Specialists to resolve concerns and complaints from external/internal customers, fraud investigations, and/or legal order processes

Qualifications

• 1-2 year of experience in loss prevention/retail banking/back office environment, preferably with a financial institution.
• Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contacts
• Knowledge of check fraud preferred
• Must have schedule flexibility and willingness to work extended hours to meet the needs of the department
• Ability to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work product
• Must be a self-motivated individual with the ability to be flexible and adaptable to changing priorities
• Satisfactory verbal, written, and interpersonal skills
• Demonstrates ability to maintain strict confidentiality and consistently exhibits the utmost in discretion
• Demonstrated ability to work well under pressure and consistently meet strict deadlines
• Ability to work with cross functional teams
• Demonstrate solid computer skills including MS Word and Outlook
• Assist department staff with daily work as necessary to keep department responsibilities and deadlines with service level agreement
• Identify inaccuracies, inefficiencies, or deviations and work and escalated accordingly
• Flexible with schedule and willing to work extended hours to meet the needs of the department

Compensation

The base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.