Frank & Andrea | Minneapolis - Shift Leader

Tier1usa; Minneapolis (MN); On-site; USD 37,000 - 47,000; Full time

Job summary

Tier1usa is seeking a Shift Leader to supervise daily restaurant operations, ensuring food safety, quality, and top-notch customer service during shifts.

Responsibilities include leading the team, managing opening/closing tasks, resolving complaints, handling cash, and maintaining standards. Must have 1+ year restaurant management experience, a high school diploma or GED, and a food safety certification or willingness to obtain one.

Qualifications

• Experience: 1+ years of restaurant managerial experience.
• Education: High school diploma or GED required.
• Certification: Food safety manager certification required, or willingness to obtain one.
• Bilingual: Spanish preferred (reading, writing, speaking).

Responsibilities

• Oversee team members and ensure policies are followed and duties are performed.
• Ensure all food safety regulations and company standards are met during shifts.
• Uphold safety protocols to maintain a safe working environment.
• Perform and oversee opening and closing duties for the restaurant.
• Address and resolve customer complaints promptly and professionally.
• Lead the team to deliver an exceptional customer experience.
• Manage cash handling procedures accurately and securely.
• Maintain a clean, well-organized restaurant throughout the shift.
• Oversee food preparation and presentation to meet quality standards.
• Train new and existing team members to perform their roles effectively.
• Monitor labor costs and adjust staffing levels as needed.
• Ensure recipes are followed precisely for consistent food quality.
• Coordinate all shift activities to keep operations smooth.

Skills

Team Management

Leadership

Spanish bilingual

Communication

Problem solving

Training

Customer Service

Cash Handling

Education

High school diploma or GED

Food safety manager certification

Job description

Address 1235 4th Street Southeast, Minneapolis, MN, 55414, US

Compensation $18.00/hour

Job Type Permanent

Description

Frank and Andreas — DInkytown

Employment Type: Full-time or Part-Time

Compensation: Competitive hourly wage — starting rate dependent on qualifications

Availability: flexible schedule arranged with your supervisor

About the Role

The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential to keeping operations running smoothly —supporting the team, maintaining standards, and resolving issues as they come up in real time.

What You\'ll Do

• Team Management — Oversee team members, ensuring they follow company policies and perform their duties effectively
• Food Safety Compliance — Ensure all food safety regulations and company standards are met during your shift
• Staff Safety — Uphold safety protocols to maintain a safe working environment for the team
• Opening/Closing Duties — Perform and oversee all tasks needed to open or close the restaurant efficiently
• Customer Complaint Resolution — Address and resolve customer complaints promptly and professionally
• Customer Service Leadership — Lead the team in delivering an exceptional, positive experience for every customer
• Cash Handling — Manage cash handling procedures accurately and securely
• Cleanliness — Maintain a clean, well-organized restaurant throughout the shift
• Food Quality Standards — Oversee food preparation and presentation to meet company quality standards
• Training — Train new and existing team members to perform their roles effectively
• Labor Cost Management — Monitor labor costs and adjust staffing levels as needed
• Recipe Adherence — Ensure recipes are followed precisely for consistent food quality
• Shift Coordination — Oversee all shift activities to keep operations smooth and efficient

Bilingual in Spanish (reading, writing, and speaking) preferred

Strong leadership and team management skills

Excellent communication and problem-solving abilities

Ability to train and manage team members effectively

Food safety manager certification required, or willingness to obtain one

Strong organizational and multitasking abilities

Physical Demands

Ability to stand for extended periods in a fast-paced environment

May require lifting up to 50 lbs

Experience & Education

Experience: 1+ years of restaurant managerial experience

Education: High school diploma or GED required