Franchise Tech Systems Leader — POS & Operations

jobs-wellbizbrands; Denver (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account

Flexible Spending Account

401K match

Monthly brand allowance

Cell phone reimbursement

Employee assistance plan

Job summary

WellBiz Brands in Denver seeks a Manager, Franchise Tech Systems to lead day-to-day support and operation of franchisee-facing business systems across a multi-brand environment, owning Mindbody and Booker implementations.

This player-coach role combines hands-on system ownership with team leadership, driving improvements, escalating complex issues, and ensuring pricing updates and configuration changes are executed accurately at scale.

Qualifications

• 5+ years of experience supporting business systems, preferably in a franchise or multi-unit environment.
• Experience with appointment-based POS platforms (Mindbody and/or Booker) strongly preferred.
• Experience leading or mentoring others; prior people management experience preferred.
• Demonstrated ability to own complex systems and resolve ambiguous issues independently.
• Strong troubleshooting skills and ability to diagnose root causes across systems and processes.

Responsibilities

• Lead, coach, and develop a team of Specialists supporting franchise tech systems.
• Manage onboarding and performance management for direct reports.
• Set clear expectations for quality, ownership, and accountability across the team.
• Ensure effective coverage and workload distribution across support and project work.
• Foster a culture of ownership, curiosity, and continuous improvement.

Skills

Franchise systems support

Team leadership

Mindbody

Booker

Issue escalation

Process improvement

Vendor coordination

Communication

Project management

Detail orientation

Tools

Mindbody

Booker

Job description

WellBiz Brands in Denver seeks a Manager, Franchise Tech Systems to lead day-to-day support and operation of franchisee-facing business systems across a multi-brand environment, owning Mindbody and Booker implementations.

This player-coach role combines hands-on system ownership with team leadership, driving improvements, escalating complex issues, and ensuring pricing updates and configuration changes are executed accurately at scale.