Franchise Tech Systems Leader — POS & Operations

jobs-wellbizbrands

Denver (CO)

On-site

USD 75,000 - 85,000

Full time

14 days+
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Benefits offered by this job

Flexible time off
Medical insurance
Dental insurance
Vision insurance
Life insurance
Health Savings Account
Flexible Spending Account
401K match
Monthly brand allowance
Cell phone reimbursement
Employee assistance plan

Job summary

WellBiz Brands in Denver seeks a Manager, Franchise Tech Systems to lead day-to-day support and operation of franchisee-facing business systems across a multi-brand environment, owning Mindbody and Booker implementations.

This player-coach role combines hands-on system ownership with team leadership, driving improvements, escalating complex issues, and ensuring pricing updates and configuration changes are executed accurately at scale.

Qualifications

  • 5+ years of experience supporting business systems, preferably in a franchise or multi-unit environment.
  • Experience with appointment-based POS platforms (Mindbody and/or Booker) strongly preferred.
  • Experience leading or mentoring others; prior people management experience preferred.
  • Demonstrated ability to own complex systems and resolve ambiguous issues independently.
  • Strong troubleshooting skills and ability to diagnose root causes across systems and processes.

Responsibilities

  • Lead, coach, and develop a team of Specialists supporting franchise tech systems.
  • Manage onboarding and performance management for direct reports.
  • Set clear expectations for quality, ownership, and accountability across the team.
  • Ensure effective coverage and workload distribution across support and project work.
  • Foster a culture of ownership, curiosity, and continuous improvement.

Skills

Franchise systems support
Team leadership
Mindbody
Booker
Issue escalation
Process improvement
Vendor coordination
Communication
Project management
Detail orientation

Tools

Mindbody
Booker

Job description

WellBiz Brands in Denver seeks a Manager, Franchise Tech Systems to lead day-to-day support and operation of franchisee-facing business systems across a multi-brand environment, owning Mindbody and Booker implementations.

This player-coach role combines hands-on system ownership with team leadership, driving improvements, escalating complex issues, and ensuring pricing updates and configuration changes are executed accurately at scale.

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