Franchise Operations Coach & Performance Leader

WellBiz Brands, Inc.; Denver (CO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Flexible time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health Savings Account

Flexible Spending Account

401K match

Monthly allowance for WellBiz Brands,,

Cell phone reimbursement

Free Employee Assistance Plan

Job summary

WellBiz Brands, Inc. is seeking a Manager of Operations for Elements Massage in the Denver area. You will coach franchise owners, drive operational excellence, and align support initiatives with senior leadership.

This role emphasizes coaching, accountability, and implementing programs that boost revenue, guest experience, and operational efficiency. The role requires strong leadership, strategic thinking, and hands-on coaching across a portfolio of studios, with frequent travel up to 75%.

Qualifications

• Bachelor’s degree in business or related field preferred.
• At least three years of experience supporting franchisees or in field operations.
• Multi-unit management experience and support preferred.
• Experience with Amazing Lash Studio, Elements Massage, or health and wellness industries is a plus.

Responsibilities

• Communicate brand priorities and initiatives to franchise owners; conduct regular business reviews and coach on action plans.
• Lead regional meetings to discuss priorities and train owners on tools and best practices.
• Manage a portfolio of Elements Massage franchise owners and managers; provide coaching and guidance.
• Review business, financial, operational, and customer feedback metrics with owners; develop actionable improvement plans.
• Conduct regular business reviews, set priorities and measurable goals, and ensure follow-through.
• Analyze key metrics and translate data into actionable recommendations to improve financial and operational performance.
• Partner with Directors of Operations to align coaching priorities and support plans; escalate risks as needed.
• Conduct studio visits and bootcamps to reinforce brand standards and provide hands-on coaching.
• Lead in-person sales and customer service training multiple times a month with franchisees.
• Collaborate with Support Center to develop and implement new programs for studios.
• Address ongoing questions or business needs for the Owners.

Skills

Leadership

Franchise coaching

Communication

Business acumen

Analytical skills

Multi-unit management

Travel up to 75%

Microsoft Office

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

WellBiz Brands, Inc. is seeking a Manager of Operations for Elements Massage in the Denver area. You will coach franchise owners, drive operational excellence, and align support initiatives with senior leadership.

This role emphasizes coaching, accountability, and implementing programs that boost revenue, guest experience, and operational efficiency. The role requires strong leadership, strategic thinking, and hands-on coaching across a portfolio of studios, with frequent travel up to 75%.