Franchise Support & Scheduling Specialist

Surface Experts of Northeast Philadelphia; Spokane (WA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Free food & snacks

Paid time off

Training & development

Wellness resources

Job summary

Surface Experts is looking for a detail-oriented Support Center representative to join our Spokane, WA team. You will answer phones, emails, and Teams messages from franchisees and their customers, create work orders, and help schedule them.

This full-time, on-site role offers a collaborative environment with regular trainings and opportunities for growth while supporting nationwide franchisees.

Qualifications

• High School Diploma, or GED equivalent.
• Experience working in a fast-paced environment.
• Call Center Experience is a plus.

Responsibilities

• Answering inbound calls, emails, and Teams messages from customers and franchise owners
• Scheduling jobs for technicians
• Assisting franchise owners with administrative tasks
• Using online software to manage details
• Working closely with the Support Center Team
• Answering questions from customers about repairs
• Supporting salespeople in the field nationwide
• Taking part in regular meetings and trainings

Skills

Fast-paced environment

Call center experience

Education

High School Diploma or GED

Job description

Surface Experts is looking for a detail-oriented Support Center representative to join our Spokane, WA team. You will answer phones, emails, and Teams messages from franchisees and their customers, create work orders, and help schedule them.

This full-time, on-site role offers a collaborative environment with regular trainings and opportunities for growth while supporting nationwide franchisees.