Franchise Support Director

FullSpeed Automotive; North Carolina; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

FullSpeed Automotive is seeking a Franchise Support Director based in North Carolina or Maryland with up to 75% travel. You will coach and support 30–50 franchised locations, acting as the main liaison to owners to boost operations, finances, and the customer experience.

The role requires 7+ years in franchise networks or multi-unit operations, strong negotiation and communication skills, and a track record of strategic guidance across diverse markets. Travel and onsite visits are essential.

Qualifications

• Educational requirements include a high school diploma or equivalent; Bachelor’s degree preferred in a related field.
• 7+ years in franchise networks or multi-unit operations with commercial acumen and customer service focus.
• Experience as a Franchise Business Consultant or multi-state multi-unit leader.
• Strong written and verbal communication, negotiation, and interpersonal skills.
• Ability to interpret data, identify opportunities, and develop strategies.
• Self-starter who can identify solutions and overcome barriers.
• Excellent organizational skills and ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for franchise owners, providing coaching and strategic guidance to improve performance.
• Maintain frequent communication with franchisees via calls, emails, texts, and onsite visits 2–4 times/year.
• Collaborate with Marketing, Training, Legal, and Leadership to provide resources for franchisees.
• Work with Legal to resolve conflicts involving key accounts or owners.
• Ensure adherence to system operations and policy manuals.
• Conduct onsite reviews and coaching across sales, revenue, service, culture, and execution.
• Monitor KPIs and drive proactive solutions to operational challenges.
• Identify growth opportunities and assist in real estate/portfolio planning.

Skills

Franchise operations guidance

Multi-unit leadership

Analytical thinking

Negotiation

Communication

Problem solving

Self-starter

Organizational skills

Education

Bachelor’s degree preferred in Business Admin / Operations / Finance

High school diploma or equivalent

Tools

MS Office Suite

Job description

**Based out of North Carolina or Maryland with up to 75% travel**

_________________

POSITION SUMMARY:

The Franchise Support Director reports to the VP of Franchise and is responsible for providing operational coaching, training, and strategic support to a portfolio of 30–50 FullSpeed Automotive franchised locations, including Grease Monkey and SpeeDee Oil Change & Auto Service centers. This role serves as the primary point of contact for assigned franchise owners, helping them strengthen operational execution, improve financial performance, enhance the customer experience, and identify opportunities for sustainable growth.

QUALIFICATIONS:

Education: High school diploma or equivalent; Bachelor’s degree in Business Administration, Operations Management, Finance, or related field preferred.

Experience:

• 7+ years of progressive experience supporting franchise networks or leading multi-unit operations, preferably within a service-based franchise system, with demonstrated commercial acumen and a strong commitment to customer service.
• Experience as a Franchise Business Consultant or as a multi-unit operations leader managing multiple territories across multiple states.
• Strong written, verbal, listening, interpersonal, and negotiation skills, with the ability to influence franchise owners and operators to adopt recommended strategies.
• Strong problem-solving skills with the ability to interpret data, identify opportunities, and develop effective business strategies.
• Self-starter who proactively identifies solutions and finds effective ways to overcome barriers.
• Excellent organizational skills and attention to detail, with the ability to manage multiple competing priorities across a large portfolio.
• Proficiency in MS Office Suite
• Bilingual capabilities preferred but not required.

Travel:

Ability and willingness to travel up to 75%, including air travel, to support franchise locations across assigned markets. Occasional evening and weekend work may be required.

Physical Requirements:

This position requires the ability to remain stationary while working on a computer and communicating via phone, video conferencing, and email, as well as move throughout the workplace and various centers during visits, with or without reasonable accommodations.

KEY RESPONSIBILITIES:

• Serves as the primary point of contact for a portfolio of franchise owners, providing operational coaching and strategic guidance to improve business performance.
• Maintains meaningful and frequent communication with franchisees through phone, email, text, and face-to-face meetings, including onsite visits two to four times per year.
• Partners with internal teams, including Marketing, Training, Legal, and Leadership, to ensure franchisees have the resources and support needed to operate successfully.
• Works closely with the Legal team to resolve company conflicts involving key accounts or franchise owners.

Operational Performance & Compliance

• Ensures franchisees follow the Grease Monkey and SpeeDee systems of operation and utilize the policies, procedures, and programs established in the Franchise Agreement and Operations Manual.
• Conducts onsite reviews and provide coaching across all levels of sales, revenue, service, culture, and operational execution.
• Conducts regular compliance evaluations using Store Consultation Reports and Business Builder Review forms.
• Monitors business activities and provide proactive solutions to current and anticipated operational challenges.
• Identifies and manages potential conflicts and challenges, addressing concerns before they elevate.

Business Planning & Financial Performance

• Partners with franchise owners to develop actionable business plans focused on revenue growth, customer acquisition, operational efficiency, and margin improvement.
• Reviews and analyze franchisee financial performance, including revenue trends, labor, expenses, and overall profitability, to identify opportunities for improvement.
• Tracks key performance indicators across the assigned portfolio and help franchisees implement best practices that improve customer satisfaction, retention, and financial results.
• Communicates portfolio performance to franchisees, measure progress against established goals, and adjust strategic plans as needed.
• Develops strategies to grow revenue, strengthen sales, service, and associate cultures, enhance service delivery, and improve quality across all operational disciplines.
• Identifies new-store growth opportunities within assigned markets involving existing franchisees and potential independent conversion candidates.
• Maintains awareness of potential real estate opportunities within assigned markets.
• Develops and lead strategies that strengthen the value proposition of FullSpeed Automotive’s brands and support the continued growth of the franchise community.

What Success Looks Like:

• Trusted Advisor: Franchise owners view this role as a credible, responsive, and solutions-oriented partner who brings meaningful value to their businesses.
• Portfolio Impact: Assigned locations demonstrate measurable progress toward their revenue, profitability, customer experience, and operational goals.
• Consistent Execution: Franchise standards and programs are understood, implemented, and sustained across the assigned portfolio.
• Strategic Agility: Business plans evolve based on performance data, market conditions, and the changing needs of individual franchisees.
• Growth Leadership: Opportunities to expand the franchise community, strengthen existing businesses, and increase the value of FullSpeed Automotive’s brands are consistently identified and advanced.

The anticipated base salary range for this position is $95–$110k annually, based on experience and qualifications. This position is also eligible for a performance-based bonus. Full-time employees are eligible for benefits, including medical, dental, and vision insurance; a 401(k) plan; paid time off; and paid holidays. Applications will be reviewed on a rolling basis, with an anticipated closing date of September 30, 2026. The Company reserves the right to extend the application deadline or close the posting early based on business needs.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. FullSpeed Automotive reserves the right to amend this description at any time.

FullSpeed Automotive is an Equal Opportunity Employer committed to fostering an inclusive workplace where all employees and applicants are treated with respect and fairness. We do not discriminate on the basis of any characteristic protected by applicable federal, state, or local law.