Franchise Specialist

Franchise Sidekick; Omaha (NE); On-site; USD 47,500 - 120,000; Full time

Benefits offered by this job

Base salary + commissions

PTO and holidays

Franchise Ownership Program

Client Referral Commission

Full medical, dental, vision coverage

Home office stipend

Job summary

Franchise Sidekick is seeking a Franchise Specialist to be the first touchpoint for individuals exploring franchise ownership. This full-time W2 role is remote or hybrid from Omaha, with base salary and commissions and a wide income range based on performance.

You will conduct discovery calls, qualify leads, and help clients feel confident and supported as they move toward an Advisor Call. The role emphasizes empathy, active listening, and structured processes in a fast-paced, high-volume

Qualifications

• Professional guidance role rooted in active listening, emotional intelligence, and structured process.

Responsibilities

• Sales Qualification & Client Connection: conduct discovery calls to uncover client goals, timelines, experience, and investment readiness.
• Call Volume Management & Outreach: make outbound calls, maintain high-quality consultative flow and strong booking performance.
• Pipeline Management & Handoff Support: document notes in HubSpot, track progress, and support Advisors with scheduling.
• Process Improvement & Team Collaboration: share insights, collaborate with Specialists and leadership for ongoing improvements.

Job description

About this Position

At Franchise Sidekick, we help people live life on their terms through business ownership, and we’ve helped place over 10,000 franchises along the way. We’re a franchise advisory company on a mission to make the franchise buying process easier, smarter, and less risky. We do this by combining decades of experience, smart technology, and a people‑first approach to guide aspiring entrepreneurs toward franchise opportunities that truly fit their goals, lifestyle, and investment level.

We’re a growth‑phase company driven by purpose, grounded in values, and fueled by the idea that work should feel both meaningful and collaborative. Our team is built on trust, transparency, and genuine support where people show up with passion, share ideas openly, and celebrate wins together. Every Sidekick plays a role in helping clients discover the freedom and fulfillment that can come from owning a business. And we have a lot of fun while we do it.

Role Overview

As a Franchise Specialist, you’ll serve as the very first touchpoint for individuals exploring franchise ownership. The quality of this first conversation sets the tone for their entire Sidekick experience. Your role is structured, consultative, and highly relational. You’ll guide leads through 10–15 minute introductory conversations that uncover their goals, motivations, financial readiness, and expectations while helping them feel confident, supported, and clear on next steps.

This is not a closing role. It’s a professional guidance role rooted in active listening, emotional intelligence, and the ability to lead someone through an important decision‑making process with calm confidence.

You’ll ensure clients are qualified for the Sidekick process, normalize financial conversations, handle early questions or objections with empathy, and ultimately schedule them for an Advisor Call – the next step in their journey.

Job Details

Job Title: Franchise Specialist

Job Type: Full‑Time W2 Employee

Reports To: Senior Specialist

Department Head: Chief Growth Officer

Location: Remote or Hybrid Work at Omaha Headquarters

Compensation: $47,500 Base Salary plus call and deal commission and incentives. Expected annual income is $70,000 to $120,000+ depending on sales performance.

Responsibilities

Sales Qualification & Client Connection (40%)

• Conduct structured discovery calls that uncover a client’s goals, motivations, timelines, experience, and investment readiness.
• Set clear expectations for what franchise exploration looks like with Sidekick.
• Professionally and confidently discuss liquidity, investment ranges, and financial preparedness.
• Establish trust quickly through a warm tone, clarity, and a human, conversational approach.

Call Volume Management & Outreach (30%)

• Make 50–100 outbound calls daily to self‑qualified leads (no cold calling).
• Maintain high call quality, consultative flow, and consistent booking performance.
• Navigate objections while staying composed, empathetic, and in control of the conversation.

Pipeline Management & Handoff Support (20%)

• Document call notes in HubSpot with accuracy and detail.
• Track lead progress and ensure seamless movement toward an Advisor Call.
• Support Advisors with scheduling and rescheduling when needed.

Process Improvement & Team Collaboration (10%)

• Share insights that help shape a better lead experience and stronger team results.
• Collaborate with Specialists, Advisors, and leadership on continuous improvement.
• Maintain discipline, consistency, and follow‑through in a high‑volume role.

A Day in the Life

Your day is a blend of conversation, structure, and rhythm, rooted in the discipline of showing up with consistent energy and focus. You’ll begin by reviewing inbound leads, planning outreach, and preparing for a series of 10–15 minute consultative calls. Throughout the day, you uncover what matters most to leads—business goals, fears, motivations, timeline, and financial capacity—normalize financial discussions, handle objections with calm confidence, and help leads feel supported as they take their first step into franchise exploration.

You’ll capture detailed notes in HubSpot, track progress through the lead pipeline, schedule Advisor Calls, and collaborate with fellow Specialists and Advisors to create a seamless experience. The role moves quickly; you’ll handle a high volume of similar conversations, adjust based on tone and emotional cues, and bring steadiness, empathy, and professionalism to every interaction. As part of Team Sidekick, you’ll participate in daily huddles, ongoing coaching, and team‑wide collaboration that supports constant growth.

What’s In It For You

• You Control Your Compensation – Base salary and commission on every converted call and won deal.
• Paid Time Off – 16 days of PTO, two floating holidays, one paid volunteer day annually, and nine paid company holidays each year. Additional PTO accrues with years of employment.
• Franchise Ownership Program – After you’re established, a franchise purchase discount allows you to own a franchise with a $30,000 to $50,000 savings (restrictions and minimum qualifications apply).
• Client Referral Commission – $3,000 for every qualified lead you submit that ends up purchasing a franchise.
• Sidekick Benefits – Full medical benefits (up to $750 monthly employer contribution), employer‑paid dental, vision, and life insurance, optional health savings and supplemental insurance, 401(k) with 3% employer contribution (no match required), home office stipend for remote workers, and $1,500 annual best‑self stipend for professional development.

This Role Might Be a Good Fit For You If You

• Are naturally curious and love meaningful conversations that uncover goals, motivations, and deeper insights.
• Have exceptional verbal communication skills and can create a warm, confident, trust‑building tone from the first minute.
• Can follow a structured process without sounding scripted.
• Are comfortable discussing liquidity, investment levels, and financial readiness in a professional, normalizing way.
• Stay composed under pressure and handle objections with empathy, clarity, and steady control.
• Have experience in consultative sales, customer success, franchise development, or other client‑facing roles.
• Are emotionally intelligent and pick up on tone shifts, hesitations, and emotional cues.
• Bring daily discipline, grit, and resilience to high‑volume, back‑to‑back client conversations.
• Are highly organized, coachable, and detail‑oriented with strong follow‑through.
• Enjoy being outcome‑focused and understand that your primary goal is guiding leads to the next step: the Advisor Call.
• Value collaboration and enjoy supporting teammates to improve the overall lead experience.
• Enjoy working in a high‑accountability, high‑reward environment where success is measured by both client outcomes and sales performance.
• Believe in the power of business ownership and are excited about helping others explore a new path to freedom and fulfillment.
• Are highly organized, internally motivated, and thrive in a goal‑driven, accountability‑focused team.
• Enjoy being part of a purpose‑driven company where your work directly contributes to our brand, mission, and growth.

Working Conditions

Hybrid work structure with in‑office and blended work. Some travel is required (less than 10% annually). Minimal physical requirements.

Process & Next Steps

After you apply, our team will review your materials and reach out if your background and experience align with the role. The process typically includes a first‑round interview, followed by a second‑round conversation with additional team members. In some cases, we may ask you to complete a short task or exercise related to the role. Final candidates will be notified of our decision, and if we extend an offer, we’ll walk through the details and next steps together.

Equal Opportunity Employer

Franchise Sidekick is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected status under applicable laws. If you require accommodations during the hiring process, please let us know—we’re happy to support you.