Franchise Revenue Specialist

Worldwide Express; Melbourne (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

A logistics company in Melbourne, Florida is seeking a Revenue Specialist I to manage customer billing issues and enhance collection efforts. The ideal candidate has a Bachelor's degree in finance or accounting and at least one year of experience in customer service or financial roles. This full-time position requires strong communication and analytical skills. Join our dedicated team to optimize revenue recovery processes.

Qualifications

• Minimum of 1 year experience in Collections, Customer Service, or a Financial role.

Responsibilities

• Performs collection duties associated with outstanding balances and delinquent accounts.
• Responds to incoming calls and e-mails in multiple systems.
• Monitors and resolves past due balances.

Skills

Verbal and written communication

Critical thinking

Organization

Resourceful

Time management

Analytical

Debits and Credits

Basic knowledge of red flags

Basic knowledge of industry

Working knowledge of Microsoft Office programs

Education

Bachelor’s degree in finance, accounting or equivalent preferred

Job description

Overview

The Revenue Specialist I serves as the first point of contact for customer billing issues and past due balances. They work to ensure timely repayment plans are made and collection efforts are handled correctly to minimize revenue loss. They focus on monitoring and resolving past due balances, to ensure new customers are set up correctly for billing purposes, and research billing and payment inquiries as needed.

Responsibilities

• Performs collection duties associated with outstanding balances and delinquent accounts.
• Responds to incoming calls and e-mails in multiple systems.
• Oversees communications, timely responses to emails and requests (internal and external).
• Keeps detailed notes on customer accounts to ensure continued follow up for account resolution.
• Meets KPI Standards as per the company procedures.
• Responsible for handling questions and complaints regarding invoicing.
• Escalates advanced customer issues or higher balance account concerns to second and third tier for management review.
• Helps to coordinate calls between departments as needed to provide account resolution.
• Maintains high level knowledge of other Ops departments and/or systems.
• Assist customers with internal system navigation: Uone, Speedship, Payment Portal.
• Explains charges and credits to customers, sales and management.
• Converts customers payment methods to electronic/autopay.
• Processes point of sale payments, handles customers banking and credit card info while being PCI compliant.
• Communicate payment issues with the sales team.
• Remedy returned, declined and fraudulent payments that occur.
• Research misapplied/unpaid payments.
• Arrange payment plans for customers that would otherwise be sent to an outside collection agency.
• Works closely with team members to create ways to bring in revenue.
• Suspends accounts as needed.
• Monitors suspended accounts for payment in the case of reactivation.

Required Knowledge/Skills/Abilities

• Verbal and written communication.
• Critical thinking.
• Organization.
• Resourceful.
• Time management.
• Analytical.
• Debits and Credits.
• Basic knowledge of red flags.
• Basic knowledge of industry.
• Working knowledge of Microsoft Office programs.

Qualifications

• Bachelor’s degree in finance, accounting or equivalent preferred.
• Minimum of 1 year experience in Collections, Customer Service or a Financial role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Freight and Package Transportation