Franchise Ops Specialist - New Store Openings & Training

CJ Foodville USA; Fort Lee (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

CJ Foodville USA is seeking an Ops Associate for the East Operations team in Fort Lee, NJ. The role serves as the primary liaison to franchisees, supporting new-store openings and ongoing store operations while ensuring brand standards and training are maintained.

Responsibilities include NSO process execution, on-site training, and collaboration with adjacent departments. Travel up to 75% is required to support franchisees regionally.

Qualifications

• High School Diploma or GED required; associate's degree preferred.
• 1+ years in food service or QSR; leadership experience a plus.
• Strong communication, computer skills, and willingness to travel regionally up to 75%.

Responsibilities

• Support NSO for new store openings under guidance.
• Conduct store visits and ensure compliance and training.
• Assist with store operations, visuals, quality, and promotional materials.
• Communicate with franchisees and internal teams on policies and updates.
• Travel regionally for NSOs and store visits up to 75%.

Skills

MS Office

Email

Verbal communication

Written communication

Interpersonal skills

Train others

Education

High School Diploma or GED

Associate's degree or related Hospitality/Business training

Job description

CJ Foodville USA is seeking an Ops Associate for the East Operations team in Fort Lee, NJ. The role serves as the primary liaison to franchisees, supporting new-store openings and ongoing store operations while ensuring brand standards and training are maintained.

Responsibilities include NSO process execution, on-site training, and collaboration with adjacent departments. Travel up to 75% is required to support franchisees regionally.