Ops Associate

CJ Foodville USA; Fort Lee (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

CJ Foodville USA is seeking an Ops Associate for the East Operations team in Fort Lee, NJ. The role serves as the primary liaison to franchisees, supporting new-store openings and ongoing store operations while ensuring brand standards and training are maintained.

Responsibilities include NSO process execution, on-site training, and collaboration with adjacent departments. Travel up to 75% is required to support franchisees regionally.

Qualifications

• High School Diploma or GED required; associate's degree preferred.
• 1+ years in food service or QSR; leadership experience a plus.
• Strong communication, computer skills, and willingness to travel regionally up to 75%.

Responsibilities

• Support NSO for new store openings under guidance.
• Conduct store visits and ensure compliance and training.
• Assist with store operations, visuals, quality, and promotional materials.
• Communicate with franchisees and internal teams on policies and updates.
• Travel regionally for NSOs and store visits up to 75%.

Skills

MS Office

Email

Verbal communication

Written communication

Interpersonal skills

Train others

Education

High School Diploma or GED

Associate's degree or related Hospitality/Business training

Job description

REPORTS TO: Regional Manager, Sr. Regional Manager

Job Type Full Time Employee

DEPARTMENT: East Operations

LOCATION: Fort Lee, NJ

SUMMARY

The Ops Associate represents the TOUS les JOURS brand to both franchisees and customers. This role serves as the primary point of contact between franchisees and the company, building and maintaining strong relationships. In particular, through training and setup support for new stores, this role helps franchisees open successfully and stabilize quickly. The NSO Coordinator also identifies strategic stores and enhances operational capabilities through remediation activities.

JOB DUTIES

1.New Store Opening (NSO) Support

• Support all operational tasks required for opening a new store.
• Under the supervision of the Senior Franchise Business Consultant, understand and assist with all processes involved in new store openings.
• Communicate with franchisees in advance according to the NSO process and follow up based on the established timeline.
• After a store opens, monitor performance to ensure stable operations and, if necessary, communicate directly with franchisees under the Senior Franchise Business Consultant's guidance.
• Develop and continuously update NSO processes to optimize new store openings.

2.Operational Support for Existing Stores

• Support overall operational needs by conducting accompanied store visits with the Senior Franchise Business Consultant.
• Inspect name tag compliance, promotional material placement, product quality, displays, packaging, and menu board conditions, and conduct on-site training if improvement is needed.
• Support various collection and administrative procedures for existing stores.
• In collaboration with the Regional Manager, identify stores that require operational improvement and provide solutions through sales analysis and store environment reviews. During this process, seek guidance from the Senior Franchise Business Consultant (Sr.FBC) as needed.
• Provide guidance on completing QSC reports to help franchisees assess and improve store conditions.
• When customer complaints or issues arise, train franchisees on appropriate response methods and handle escalations. Guidance from the Senior Franchise Business Consultant (Sr.FBC) or Regional Manager may be provided when necessary.

4.Communication

• Serve as the communication channel between franchise locations and the company, delivering consistent and comprehensive information regarding marketing, new products, and company policies.
• Communicate actively with internal departments (Marketing, SCM, Interior Design, Store Development, etc.) to understand internal processes and effectively relay information to franchisees.

QUALIFICATIONS

• Education: High School Diploma or GED required. An associate's Degree or relevant training in Hospitality or Business is preferred.
• Experience: Prior experience (1+ years) in the food service, quick service restaurant (QSR), or multi-unit retail industry is highly preferred. Relevant leadership experience, such as a shift leader or supervisory role, is a plus.
• Skills: Proficiency in basic computer skills (MS Office, Email). Strong verbal and written communication and interpersonal skills. Proven ability to learn new operational standards quickly and train others effectively.
• Other: Valid driver's license and reliable transportation required. Willingness to travel regionally for New Store Openings (NSOs) and store visits (Up to75% travel).