Franchise Operations Manager

Top Asia Management Solutions Incorporated; San Juan (PR); On-site; USD 50,000 - 70,000; Full time

Job summary

Top Asia Management Solutions Incorporated is looking for an experienced Franchise Operations Manager in San Juan who will lead a team and enhance people-management skills. The ideal candidate will have at least 3 years of experience in the food and service industry.

The role involves facilitating training, engaging with key stakeholders, and managing performance assessments. A Bachelor's degree in Hotel and Restaurant Management or related field is required.

Qualifications

• At least 3 years of experience in the food and service industry.
• Confident in reporting and using spreadsheets, word documents, and slide presentations.
• At least 2 years of experience in customer service and kitchen operations.

Responsibilities

• Facilitate onboarding orientations and training sessions.
• Visit and engage with operations and restaurant managers.
• Conduct performance assessments and provide feedback.

Skills

People-management skills

Process mastery

Communication skills

Food safety standards knowledge

Education

Bachelor's Degree in Hotel and Restaurant Management or related field

Tools

Office applications

Job description

Job Description

About Us:

Top Asia is an HR Consulting and Outsourcing company that offers Staff Augmentation and Managed Services to various organizations.

Candidate Profile:

As Franchise Operations Manager, you must be sensible, keen on quality, and lead by example. Our ideal candidate has at least 3 years of experience in the food and service industry, has earned excellence recognition, and seeks career advancement.

You will learn to be systematic and strategic through guidance and mentorship from senior executives. You will lead a team, build their capabilities, and contribute to their successes. This role hones people‑management skills, process mastery, and applies Neuro Science for transformative learning.

Job Objectives:

• Build a network of competent team leads and support groups.
• Strengthen team dynamics, cultivate morale, and support independence.
• Consistently meet service and production standards.

Duties & Responsibilities:

• Facilitate onboarding orientations, general meetings, training, certifications, huddles, and one‑on‑one sessions.
• Visit and directly engage with Operations Manager, Restaurant Managers, Team Leads, and other key stakeholders.
• Conduct timely performance assessments and disseminate feedback reviews.
• Cascade the latest product, service, and production processes.
• Design and develop learning materials and applied methodologies.

Job Specifications:

• Bachelor's Degree in Hotel and Restaurant Management or related field.
• Confident in reporting and using office applications such as spreadsheets, word documents, and slide presentations.
• At least 2 years of experience in customer service and kitchen operations.
• Strong knowledge of food production processes and food safety standards.
• Able to simplify complex subjects.
• Good commanding and written communication skills.
• Willing to undertake roving field assignments.
• Willing to work in San Juan City.

Working Location

219 Wilson, San Juan City, 1500 Metro Manila, Philippines