Restaurant Operations Manager

11 Nevada Management Group Inc.; San Juan (PR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free Meals

Parking Space

Job summary

A leading restaurant management firm in San Juan is seeking an experienced Operations Manager to oversee multiple branches and ensure operational excellence. The candidate will monitor KPIs, manage budgets, and develop leadership teams. A diploma and 5-10 years of experience in operations management are required. This position focuses on fostering a positive customer experience and executing company initiatives effectively, offering opportunities for professional growth.

Qualifications

• 5-10 years of experience in operations management, preferably in the restaurant sector.
• Proven track record in managing multiple locations effectively.
• Strong analytical skills to interpret financial reports and improve performance.

Responsibilities

• Oversee daily operations of multiple restaurant branches.
• Ensure compliance with food safety standards and policies.
• Recruit, train, and develop restaurant managers.
• Monitor customer feedback and implement improvements.
• Execute marketing campaigns and operational rollouts.

Skills

Operations management

KPI monitoring

Budget management

Team recruitment and development

Customer service excellence

Education

Diploma

Job description

On-site - San Juan 5-10 Years Experience Diploma Full-time

Government Mandated Benefits

Free Meals, Parking Space

Key Responsibilities

Operations Management

• Oversee daily operations of multiple restaurant branches to ensure consistency in service, quality, and cleanliness
• Monitor operational KPIs and implement corrective action plans to improve performance
• Ensure compliance with company policies, food safety standards, and local regulatory requirements
• Conduct regular store visits, audits, and performance reviews
• Drive sales growth and profitability across assigned locations
• Manage budgets, cost controls, and inventory efficiency
• Analyze financial reports and recommend strategies to improve margins
• Ensure adherence to pricing, promotions, and revenue targets

Leadership & People Development

• Recruit, train, coach, and develop Restaurant Managers and leadership teams
• Build high-performing teams and succession pipelines
• Conduct performance evaluations and provide ongoing feedback
• Foster a positive culture aligned with company values

Customer Experience

• Ensure exceptional guest experience across all locations
• Address escalated customer concerns and implement service improvements
• Monitor customer feedback and develop action plans

Strategic Execution

• Execute company initiatives, marketing campaigns, and operational rollouts
• Identify opportunities for expansion and operational improvements
• Collaborate with support functions (HR, Finance, Supply Chain, Marketing)