Franchise Operations Leader — Growth & Safety

Two Men and a Truck International Inc.; Springfield (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

TWO MEN AND A TRUCK is seeking an Operations Manager in the Springfield, Missouri area to be the heartbeat of the franchise. You will drive daily sales and profits, build and train the crew, and maintain DOT compliance while upholding brand standards.

You’ll lead safety culture, fleet maintenance, and customer resolution efforts, stepping in when the GM is away. A Bachelor’s degree and 5+ years of relevant experience are preferred. Relocation may be encouraged as part of ownership potential.

Qualifications

• Bachelor's degree in business, management or related field.
• 5+ years of business or management experience.
• Experience in moving, transportation, logistics, or similar service operations.
• Bonus points if you dream of ownership: relocation willingness could lead to owning another franchise.

Responsibilities

• Promote and protect the brand, own daily/weekly/monthly and yearly sales and profit goals, and use reports to identify wins and trim costs.
• Determine staffing needs, interview, hire, onboard and train new team members, and keep DOT and Driver Qualification files up to date.
• Lead employee development, coaching, corrective action, and accountability to franchise standards; assist with workers' comp and unemployment claims.
• Lead safety culture, fleet maintenance, and equipment inventory; stay compliant with DOT and FMCSA rules.
• Handle customer concerns and oversee damage resolution to ensure customer satisfaction.
• Serve as after-hours emergency contact and participate in community/industry associations; take on other projects from the General Manager.

Skills

Bachelor's degree in business/管理

5+ years management experience

Logistics/transport experience

Excel

Word

Outlook

Education

Bachelor's degree in business/management or related field

Tools

Excel

Word

Outlook

Job description

TWO MEN AND A TRUCK is seeking an Operations Manager in the Springfield, Missouri area to be the heartbeat of the franchise. You will drive daily sales and profits, build and train the crew, and maintain DOT compliance while upholding brand standards.

You’ll lead safety culture, fleet maintenance, and customer resolution efforts, stepping in when the GM is away. A Bachelor’s degree and 5+ years of relevant experience are preferred. Relocation may be encouraged as part of ownership potential.